C320WS Geofancing not working (again)
C320WS Geofancing not working (again)
Hi
I'm refering to this thread.
https://community.tp-link.com/en/smart-home/forum/topic/715832?replyId=1467146
A week ago I changed my phone from Xiaomi 9 to Xiaomi 14. Now Geofencing is not working anymore.
It seems the Tapo process is killed in the background when not used.
All settings are the same as in my previous phone.
What else can I check?
Thank you
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it's a translate because my english is not perfect ;)
None of the motions for resolutions work. Whether with a Xiaomi or a Samsung, we all have the same problem. It is obvious that it is the Tapo-Android duo that is not going well since with IOS it works perfectly. Thank you for making the necessary corrections.
I have been using Tapo equipment for a very long time, but here I admit that there is a big lack of quality.
So, go on please.
Regards
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Hi,
1. What's your Tapo camera's model number, firmware, and hardware versions?
2. In your situation, please uninstall the Tapo app on an Android phone, copy this link, and paste it into your phone's browser, click Enter to download and install the Tapo debug app(Tapo Trial app). Then follow the steps below to export the app log for further analysis.
1) Use the Tapo Trial App to try to reproduce the reported phenomenon.
2) After the phenomenon is reproduced, go to App > Me > About, and click the Tapo icon 10 times on the About page (if it requests storage permission, please agree, so that the log can be saved to local storage on the phone), and the log will be imported to the mobile phone directory-TPLINK folder.
3) Click the Share button to send us the files. (You can also send the app log to support.forum@tp-link.com with the subject: forum ID 849436 + your nickname)
After you send us the app log, please reply to this thread to let us know.
Best Regards
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After some more testing, I can say this is most probably becase of the Tapo app. My phone is Xiaomi 14 with latest Android 16 installed.
Explanation:
I also have some Tapo lighting bulbs L530E installed. These lamps I configured with the google home app. The geofencing in google home works 100% every time.
Unfortunatelly in the google app you cannot control the C320WS camera, only the lamps.
Maybe google will update their app soon.
Anyway, TP-Link Tapo app geofencing does not work. That's very annoying - also TP-Link sends you a link to an app to debug the problem. This app is not from the official playstore. Sorry I never install any app outside official google playstore.
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Hi,
Regarding the phenomenon you reported, we need more information to find the root cause, so our support team recommends that you install the Tapo Debug app. This app has the same functionality as the official app, but adds features like log collection and export for troubleshooting. It is a safe app.
Our support team is following up on your case (TKID251214120). You can reply to the email if you need further assistance.
Best Regards
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I do not install any app which is not in the official google playstore.
Hope you understand.
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