Reconnect the deco app to an existing deco network

Reconnect the deco app to an existing deco network
Reconnect the deco app to an existing deco network
2019-03-10 00:28:22
Model: Deco M9 Plus
Hardware Version: V2
Firmware Version:

Hi,

 

A quick question, how do I re-connect the deco app to an existing network without going through the whole setup again?

 

*background, new iPhone hence, new installed deco app. 

 

The app keeps asking me to see if my deco LED is blue but after restarting the deco, it always goes back to green (as the network is already running). I do not want to re-do the whole mesh setup again.

 

Can't the deco app detect I'm on an existing wifi network and try to reconnect to the router?!

 

Thanks!

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#1
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3 Replies
Re:Reconnect the deco app to an existing deco network
2019-03-12 06:40:07

Hello,

 

With your smart phone connected to the Deco M9 plus wifi, can you access internet? 

 

To detect the existing network, please login to the Deco APP with the related TP-Link ID. 

 

You can give it a go first. Wish you good luck.

 

Nice day. 

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#2
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Re:Re:Reconnect the deco app to an existing deco network
2019-03-17 14:33:26
Yes, I can access the internet. On the app, it doesn't detect any existing network, but it directly brings me to the 'setup screen' and I could not find any way to 'ask' the app to try to detect the existing deco mesh.
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#3
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Re:Re:Re:Reconnect the deco app to an existing deco network
2019-03-18 01:44:34

Hello,

 

It is suggested to delete it and reinstall the Deco app to give it a go.

 

Besides, what is the MAC address of the Deco M9 plus? 

 

And please tell us the TP-Link ID you used to login to the Deco app.

 

Thanks in advance. Good day. 

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#4
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