tpPLC utility fails to show devices

tpPLC utility fails to show devices
tpPLC utility fails to show devices
2019-04-08 16:55:54

I can no longer successfully launch the tpPLC utility to display my connected PowerLine devices. It's the latest version from 2018-08-16.

 

I'm running Windows 10 build 1809. Previously, the utility launched fine. Now, it launches, asks for admin permission, then shows the blue window, but only a spinning icon in the middle. No adapters are shown as before. The app is unresponsive to pressing the icons on the left column. 

 

I've tried uninstalling and reinstalling this utility several times without success. It does launch on a different PC and Mac, just not this one.

 

I called tech support, and they promised to ask the developer, but they never got back to me. Any suggestions?

 

Thanks.

 

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#1
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6 Replies
Re:tpPLC utility fails to show devices
2019-04-10 09:48:22

Hi,

What is the model number of your powerline adapters?

 

What is the led status of it as well?

 

Please show us a screenshot of the tpPLC utility page. Besides, did you try to uninstall and reinstall it to give it a shot?

 

Is there any other computer you can do a comparison test?

 

Good day. 

 

Krakatos wrote

I can no longer successfully launch the tpPLC utility to display my connected PowerLine devices. It's the latest version from 2018-08-16.

 

I'm running Windows 10 build 1809. Previously, the utility launched fine. Now, it launches, asks for admin permission, then shows the blue window, but only a spinning icon in the middle. No adapters are shown as before. The app is unresponsive to pressing the icons on the left column. 

 

I've tried uninstalling and reinstalling this utility several times without success. It does launch on a different PC and Mac, just not this one.

 

I called tech support, and they promised to ask the developer, but they never got back to me. Any suggestions?

 

Thanks.

 

 

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#2
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Re:tpPLC utility fails to show devices
2019-04-14 04:23:21

I have this problem as well, my device is TL-PA7020P. Anyone have a solution ?

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#3
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Re:Re:tpPLC utility fails to show devices
2019-04-15 07:09:49

Hi, 

 

For your problem, here are some suggestions that you may have a try first:

 

Firstly, please make sure the powerline LED (home light) is on on both your powerline devices;

 

Secondly, please make sure the PC with tpPLC utility installed has no problem to access internet from the powerline device;

 

Thirdly, please try to unload the tpPLC Utility and download another one from our official website:

https://www.tp-link.com/en/support/download/tl-pa7010-kit/#Utility

 

Or try to download the tpPLC on another computer and check if it is same.

 

Good day!

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Re:Re:tpPLC utility fails to show devices
Thursday

@Kevin_Z I tried the other utility that you linked to. It exhibits the same behaviour. It just shows a spinning symbol instead of displaying my network. It also seems to prevent the PC from restarting after I've launched the utility, so maybe something is still running in the background. The Powerline device itself is functioning correctly. Any other ideas? It does work on another PC, but just not this one.

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#5
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Re:Re:tpPLC utility fails to show devices
Yesterday

I have the same issue with TP-WPA4220KIT v1.4

Does not find the device via WiFi or Ethernet (yes i am connected to the internet via the TPL devices)

Also cannot log on to the management url http://tplinkplc.net/

I downloaded the mobile app and also could not connect, but in this case i checked the list of devices and it did not have the 4220 v1 in the list.

Could this be the problem also with the desktop app?

How can i upgrade the firmware to the latest 4220 v4 and check?

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#6
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Re:Re:tpPLC utility fails to show devices
Yesterday

Typical...

After i post i have one last idea, give it a try and it works...!

 

@Krakatos maybe it will work for you too.

 

Disable any endpoint protection you may have (eg symantec) or change the setting of the client to something less strict like "out of office premises".

Maybe an antivirus also has the same effect and blocks it.

 

 

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#7
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