ANdroid App does not show live video

ANdroid App does not show live video
ANdroid App does not show live video
2019-04-15 06:07:06
Model: AC50
Hardware Version: V2
Firmware Version: 1.5.0

Hi

 

The android app does installed on my phone does not show live video from a NC260 camera, v2 hardware, FW 1.5.0

App ver. 3.8, android 5.1.1 - Samsung

 

appreciate help

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Re:ANdroid App does not show live video
2019-04-16 11:50:50

Hi,

 

Do you mean the tpCamera app?

 

Please make sure the camera is installed on the app and it is workign fine first:

https://www.tp-link.com/en/support/faq/821/

 

When you watch the live video, is there any error message showing? Please show us a error screenshot.

 

Did you watch the live video outside? If so, you may need to enable remote control: on tpCamera app, go to camera settings, enable remote control.

 

Please visit tplinkcloud.com and see if you can watch the live video without problem.

 

Good day!

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