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problems with internet access of LG TV via MR6400

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problems with internet access of LG TV via MR6400

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
problems with internet access of LG TV via MR6400
problems with internet access of LG TV via MR6400
2019-07-16 20:34:06
Model: TL-MR6400  
Hardware Version: V4
Firmware Version: 1.7.0 0.9.1 v0001.0 Build 181214 Rel.49556n

I bought new MR6400 v4 and new LG TV 50UK6470PLC.

I am using 4G connection via Tele2 provider.

 

I have set up router following instruction from the manual,

and it went well for all devices except TV.

Few laptops, few cell phones/tablets (android) all having normal internet access via WIFI.

 

TV connects to internet but cannot access i.e. LG content store,

it connects to Youtube (via LG application) but I can not choose any video and play it.

But it connects to web browser (LG application),

so I run Ookla speed test and got 30Mbps download and 0Mbps upload,

rigtht afer that I run same test on Laptop and got same 30Mbps download but 5-6Mbps upload.

 

I have tried WIFI and cable connection with same result.

(when I connect TV via hotspot of Samsung S7 or another router everything works fine).

Both firmwares are uptodate.

 

Any ideas what to do?

Thank you

 

 

 

 

 

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#1
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16 Reply
Re:problems with internet access of LG TV via MR6400
2019-07-17 03:35:51

@EmJP 

 

Click here to create the profile manually to give it a shot. 

 

You can try to adjust the wireless settings as well, for example, change the wireless channel and channel width. 

 

Meanwhile, you can contact the tech support of the LG TV to get some suggestions cause they are more professional about their own devices. 

 

 

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#2
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Re:Re:problems with internet access of LG TV via MR6400
2019-07-17 15:47:28

I've tried with manually created profile, but there is no difference.

 

I am waiting on LG support to answer,

but as I wrote before, TV works perfectly when connected to my home WiFi, or to my phone hot spot.

 

Any other ideas?

tnx

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#3
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Re:problems with internet access of LG TV via MR6400
2020-01-01 22:12:10

@EmJP I have the same problem with TL-MR6400 and LG 55UJ63, all apps are not connecting the internet except for Netflix. I've connected the tv to other routers and it works just fine!!

let me know if you've found a solution or got a response from LG.

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#4
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Re:problems with internet access of LG TV via MR6400
2020-03-17 11:36:47

@EmJP Hi, I'm having the same issue. All devices connected to my wifi network work without problems, except for apps on LG TV (Netflix app excluded, it streams normally). Router uses Tele2 4g mobile internet in Croatia. I've found that if you change DNS number in network setting on the LG TV from automaticalyl assigned number to 8.8.8.8 the problem is resolved. But if I disconnect the TV from the network (because I have to move the modem to different location from time to time), with those DNS numbers the TV won't connect to the Internet. So I have to switch back to automatically assigned values to connect the TV to the Interenet, and then change the DNS again. Did you guys figure out if there are any setting in the router that I could change to avoid having to do this over and over? 

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#5
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Re:problems with internet access of LG TV via MR6400
2020-03-18 08:57:02

@Gorbek @mawartani 

Hello, you can change the router's DNS to 8.8.8.8/8.8.4.4 have a try. Go to Network---LAN settings to change it. If you have other APN information, you can create a profile on the router and use different APN.

 

BTW, what's your router's hardware version and firmware version?

 

@EmJP  

Did you resolve the issue?

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#6
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Re:problems with internet access of LG TV via MR6400
2020-06-06 16:34:24

@Stella.Q 

Hi, 

I have the same problem with my LG tv.  Changing the dns on the tv fixed the issue. Thanks.

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#7
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Re:problems with internet access of LG TV via MR6400
2021-03-08 00:02:56

@EmJP 

 

hi , I have the same problem exactly as you described. So did you find the solution 

pleas any advice 

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#8
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Re:problems with internet access of LG TV via MR6400
2021-03-09 09:43:08

@Thaerassi 

Hi, the previous suggestion is trying to change the DNS server to 8.8.8.8/8.8.4.4: Advanced>network>LAN settings

If it is not working, Could you please provide more details on how the LG TV is not working with TL-MR6400, like no internet service, not able to access several websites?

And may I know the current hardware and firmware version of your TL-MR6400?

Thank you very much.

 

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#9
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Re:problems with internet access of LG TV via MR6400
2021-03-09 10:08:31 - last edited 2021-03-09 10:14:12

@TP-Link 

hi, 

LG tv connected by wire to mr6400 

and the web app in the tv working as normal I can open any webpage,for YouTube app doesn't load any video. And when I use hotspot everything works as normal. 
for the speed in the tv using web app: 

download :  11.26 Mbit/s  Upload : 1Mbit/s 

ping : 35 ms
 

Nothings work with changing DNS and reset to factory default also for the location

Attached TP-Link informat

File:
FAD6BDF6-F830-4D81-8FD7-B56005B66E1A.pngDownload
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#10
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Re:problems with internet access of LG TV via MR6400
2021-03-11 07:47:51

@Thaerassi 

Hi, thank you very much, and please try to use the following firmware to have a look:

https://static.tp-link.com/2020/202004/20200430/LTE_GATEWAYv3_1.10.0_0.9.1_up_boot(200427)_2020-04-28_08.22.19.zip

Thanks a lot and wait for your reply.

 

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#11
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