Intermittent internet dropouts on the TPLink AX-6000
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
This only happened after the latest firmware (its not even on the website yet), but laptops in my home with an Intel WiFi chipset seem to be connecting to my AX6000, but are unable to connect to the internet. I have verified that this issue is localised to the Intel chipsets, as my mum's old Broadcom adapter never loses connection.
I have tried switching off "Smart Connect", rebooting the router, turning off the 5Ghz band AND turning off Wifi 6 to no avail. The devices lose their interconnection intermittently, when the computer reports the device as "Connected, with no internet", I cannot even get into the router gateway.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello, thanks for your reply.
I found that you raised a ticket email already as you mentioned, our engineer will email you the firmware which you can install and disable the homecare.
Please check your inbox and wait for the updates.
Thanks in advance.
- Copy Link
- Report Inappropriate Content
Hello there, I'm in trouble because I have a similar issue on my Nintendo Switch and it disrupts the games...
I'm Japanese, so I contacted JP support. But they are slow and useless... then, I found this page when I searching for it myself.
This issue doesn't occur with the previously purchased AC2600, it's very stable.
Are there any plans to release firmware to solve this? Or can I use beta firmware?
Firmware: 1.0.6 Build 20190822 rel.26396(4A50)
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Kevin_Z I gave up after messing with all settings. I work as a sysadmin and configure Cisco switches etc. For the life of me I cannot get decent performance out of this beta class unit. the unit is getting returned... The tplink ax1500 believe it or not is MUCH faster on wired and wireless connections. NO CONTEST.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Up to this date i have received no message from an engineer.
Can you please request so i get beta firmware again ?
- Copy Link
- Report Inappropriate Content
I see, I totally understand and respect your decision.
Hope that there will be an opportunity to work with you in the near future.
Good day.
- Copy Link
- Report Inappropriate Content
Hello, our engineer sent it to you about a week ago via email.
Please check your inbox or junk box.
Good day.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I just received my AX6000 as a birthday present and I am having all of the same issues as everyone else has reported. Can TP-Link please provide a timeline for when the official download for the firmware will be made available. As another member stated, this router was not cheap and to make it worse I was in a live chat and it was the worse help I have ever received. I am running on my old archer router, please response with an ETA or I will have to return this product before my time is up with the retailer I have purchased it from.
- Copy Link
- Report Inappropriate Content
@Grigo20 I returned, tired of waiting for the final firmware of the tp-link, now I have an Asus and everything is perfect.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 22085
Replies: 68
Voters 1
