Apologies if this question has been asked and answered already, I couldn't find out via a quick search. 

I've recently switched to Virgin Media and received a Virgin Hub 3.0 router. I am unable to get the hub to connect with my TL-PA7020P(UK) powerline adaptors. The adaptors worked fine with my previous broadband company's router. To be precise, the Hub does not list the adapter as an connected device even though the adapter is plugged into one of the hub's ethernet sockets, and I can't connect to the network through the second powerline adapter. 

I've tried everything I can think of - powering adapters & hub off and on, rebooting, changing ethernet cable, trying to connect each of the two adapters in the kit to hub, checking that firmware on PA7020P adapters is up to date, resetting them to factory default, checking pairing, etc. 

The tp-link utility can see both PA7020P adapters and everything seems ok. 

Virgin Media says that they can do a remote fix - involving modifying the adapter configuration, but are quoting a ridiculous price for what I suspect is a 2 minute job. Also how can see the adapter remotely unless it is actually connecting properly to the hub? 

Is there a way that I can get the powerline setup to talk to the virgin hub ?  Thanks for any help !