Kevin_Z wrote

@e3henri 

 

Thanks for your requesting. The 1.2.11 is the latest firmware for the Deco M9 plus; the reason why you cannot get the update is that the 1.2.11 is the original firmware of the new batch Deco M9 plus V2, which means the Deco M9 plus with 1.2.10 or below firmware won't be able to get the updates via Deco app.

 

While you can upgrade it manually. You can download the firmware from the official website and login to the web UI to update it. 

 

Besides, these new features would be added via the firmware upgrading, the engineers are working on it, but the estimated supporting time is still unsure. It is very recommended to keep an eye on official website or Deco app to get the new info. 

 

May it help. 

@Kevin_Z 

I used to have a m5 mesh network but added 3 m9 plus v2 stations and changed one of those to become the main unit. All 6 are in access point mode. The software version of the m9  plus is the same as mentioned above. If I now try to login to the web UI on the m9 plus main unit  I get the following error:

Not Found,

the requested URL /webpages/login.html was not found on this server.

Before adding the m9 plus I Could login using web UI on the m5. After adding, I can still login on the original m5 but the UI is now very limited.

Is is expected that I can't login on the m9 plus and do a manual upgrade?

@Kevin_Z I got the manual update instructions from support and that includes using a upgrade_GDPR.exe tool that support was unable to find for me (they say it shall be part of the firmware zip file, but it is not). So I was stuck on finding that tool.

But now you are refering to a webgui instead for firmware update. I have tried to just enter the IP of my deco units in a webbroswer but it just says no response. So please provide more information on how to access the web gui (I can not even find a webserver in the units). Please note that I'm using AP mode it that has any effect....

A bit strange that you sell these v2 hardware units that are unable to automatic update, why dont you add this information to the firmware page or provide more breif instructions on how to manual update them? I was expecting my DECO to be continously updated when you release new firmare to keep up with possible security patches. Not that it is just silently not updating without any error or notification.

@e3henri 

looks like we are experiencing the same problems

https://community.tp-link.com/en/home/forum/topic/178170?page=3

the update tool you are talking about i did find it on this forum to but unfortunatly it's the same result as any other attempt to update is failed...

@josve 

So you tried to manually update to 1.2.11 but it failed ?

If so are you still on the old fw or are they bricked?

Not sure I dare to do this. Tp should really fix the auto update. This is not really acceptable and I am considering to do return rma it

@josve yeah Im pretty sure this is a catch 22. You need never firmware to be able to use the webgui in order to update....

@e3henri Catch 22 was not something i knew of had to google it  but it really is exactly that!

that is why today i decided to gave my retailer a call, they where more then happy to help me, for now they are sending me a new package to try out and check if it has the new firmware.

if my problem is not solved then i will probably return it to them and start my search for another system.

it's a shame but it is not looking like tp-link has any decent solution to this problem, except for telling you to manually update it which you simply can't...

@Robert_M 

Still waiting for @Kevin_Z to come back with the way forward. But no response in this thread or in my support case. 

Either 

1 Please fix the automatic update (I am actually working with firmware update in my own profesion and the answer why this is not working makes no sense. Normally it is very rare compability issues that prevents updates)

2 Or give us access to the upgrade_GDPR.exe tool

3 Or tell us how to use the web gul

Or else I absolut support to return it. Getting units that can not be update should be consider broken/non functional.