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Extender network is not connecting to devices

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Extender network is not connecting to devices

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Extender network is not connecting to devices
Extender network is not connecting to devices
2020-02-07 21:07:35 - last edited 2020-10-26 07:32:22
Model: TL-WA850RE  
Hardware Version:
Firmware Version:

Good evening. I have problems with the range extender because it has been 3 days that the extender wi fi network is not working. None of my devices is connecting to the extender network....I have already reset it many times but it's still not working. All the led lights on the extender are on and stable but on my devices it says "connection not available". Can you please help me with this issue? Thank you very much.

Samira 

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#1
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1 Accepted Solution
Re:Extender network is not connecting to devices-Solution
2020-10-26 07:32:12 - last edited 2020-10-26 07:32:22

@Ronanki 

Good day,

Thanks a lot for your time and patience.

What is the hardware and firmware version about your TL-WA850RE?

may I confirm the current issue is that the signal lights lit up and devices are able to connect but have no internet, right?

What is the model number of your home router?

Have you seen this thread before:

https://community.tp-link.com/en/home/forum/topic/198516

 

Thanks a lot.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#11
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Re:Extender network is not connecting to devices
2020-02-08 03:37:38

@Samira Please provide a full screenshot of 850RE, then we can help you with this. There are important information in that page, I think.

 

Also, please share your router information too, such as the model No. A picture of the label will be much better. Then someone with the same issue can follow this post.

 

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#2
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Re:Extender network is not connecting to devices
2020-02-08 09:07:29

@Selin  thank you for your reply. I am attaching screenshots with the issue 

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#3
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Re:Extender network is not connecting to devices
2020-02-08 09:10:11

@Selin  can you see Next to the "HOPE" name (i cose this name for the extended network) it keep saying "internet may not be available" ? 

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Re:Extender network is not connecting to devices
2020-02-08 09:11:28

@Selin here are all the information about name and model of the extender 

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#5
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Re:Extender network is not connecting to devices
2020-02-11 09:39:08

@Samira OK, According to the picture 850RE is connecting to your router and the internet status is fine.

 

Please check the IP on your phone, a screenshot will be better. Maybe it failed to obtian IP address via 850RE.

 

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#6
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Re:Extender network is not connecting to devices
2020-02-11 11:11:49

@Selin  on the phone it only says "intenert may not may available" (next to the extended network name) and sometime i can't even see the extended network. In the case it fails to obtain the IP address how can i fix it please? Thank you very much

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#7
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Re:Extender network is not connecting to devices
2020-02-11 19:41:01

@Samira  my to link not good working 

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#8
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Re:Extender network is not connecting to devices
2020-02-14 09:11:26

@Samira 

 

Hello, thanks for your information.

 

To figure it out, our engineer has emailed you and try to do further analysis.

 

Please check your inbox and get in touch with them.

 

Good day.

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Re:Extender network is not connecting to devices
2020-10-23 14:45:44

@Samira 

i am also facingthe same issue. Could you plese guide me.Many thanks in advance.

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#10
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Re:Extender network is not connecting to devices-Solution
2020-10-26 07:32:12 - last edited 2020-10-26 07:32:22

@Ronanki 

Good day,

Thanks a lot for your time and patience.

What is the hardware and firmware version about your TL-WA850RE?

may I confirm the current issue is that the signal lights lit up and devices are able to connect but have no internet, right?

What is the model number of your home router?

Have you seen this thread before:

https://community.tp-link.com/en/home/forum/topic/198516

 

Thanks a lot.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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