Several HS200 switches programmed using "sundown/sunrise" are not turning ON/OFF at same time??

Several HS200 switches programmed using "sundown/sunrise" are not turning ON/OFF at same time??
Several HS200 switches programmed using "sundown/sunrise" are not turning ON/OFF at same time??
2020-03-08 22:54:38 - last edited 2020-04-20 19:57:48
Model: HS200
Hardware Version: V3
Firmware Version: latest

I have several HS200 smart switches in my home and they are all programmed using the "sunrise" and "sundown" automated variable into the KASA app and this is very annoying because they are not turning ON or OFF at the same time. The delay is totally variable because sunrise/sundown are based on geolocation and weather data, but there's like 3-4 minutes lag between all my switches... this is just very annoying...

 

All firmware are up-to-date according to my KASA app, however only thing I can see is that my four HS200 are different hardware revision because I purchased them separately, I have a v1, a v2 and a v3... but that should not affect program I assume?

 

Any idea/suggestion?

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2 Accepted Solutions
Re:Several HS200 switches programmed using "sundown/sunrise" are not turning ON/OFF at same time??-Solution
2020-03-13 00:23:25 - last edited 2020-04-20 19:57:48

@SimonC. 

Hello, thanks for the info.

 

Our engineer will email you later, if you are willing to do further analysis, please check your inbox.

Thanks for your understanding and cooperation in advance, and have a nice day.

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Re:Several HS200 switches programmed using "sundown/sunrise" are not turning ON/OFF at same time??-Solution
2020-04-20 20:18:49 - last edited 2020-04-20 20:18:57

If anybody found this thread from a Google search or anything and experience the same issue, I want like to give people the final answer about this problem.

 

My front and rear lights switch (HS200) are from different hardware revision, what I disclosed first (purchased 1y interval). My rear switch is an HS200-V1 and my front is an HS200-V2 and I also have several HS200-V3 elsewere in my house. So TP-Link engineers discovered that they were able to reproduce the issue between V1 and V2, but not between V2 and V3 (what I confirmed me too from inside my house). So the conclusion is that the old hardware V1 is affecting something with this sunrise/sundown feature and cause unexpected behavior (usually a 3 to 7 minutes lag), but the V2 and V3 are not affected by any issues.

 

So the final fix were to change the V1 by a later revision (V3 currently) and now everything is perfectly synced!! 

 

Thank you TP-Link for your great service, you really care about your customer satisfaction! heart

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4 Replies
Re:Several HS200 switches programmed using "sundown/sunrise" are not turning ON/OFF at same time??
2020-03-09 08:23:35

@SimonC. 

Hi, you are using all the switches in the same house, right?

 

Please check the device info page on the Kasa app, do they have the same time zone, location and device time? Then go to app settings--location and time, do you have the same location and time zone here? 

 

You can try to change the time zone to another one, then change it back to the correct one. And test the schedule again. 

 

Besides, if you set up the schedule to turn on/off at a specific time, does it work fine?

 

What's the switch's firmware version and hardware version?  Do they work fine at the beginning you use them?

 

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Re:Several HS200 switches programmed using "sundown/sunrise" are not turning ON/OFF at same time??
2020-03-09 10:34:04 - last edited 2020-03-09 10:35:29

 

Stella.Q wrote

@SimonC. 

Hi, you are using all the switches in the same house, right?

 

Yes, as well. This is why it's so annoying. For example the front exterior lights are turning on like 5 minutes before the rear exterior lights... but it's variable as well. Sometime it's 1 minute, sometime it's 4-5 minutes...

 

Please check the device info page on the Kasa app, do they have the same time zone, location and device time? Then go to app settings--location and time, do you have the same location and time zone here? 

 

Yes, they are all in the same timezone in my Kasa app, which is America/Montreal. I also definined the same location, first by using automatic localization and then also by entering manually my location (longitude, latitude). Same result.

 

You can try to change the time zone to another one, then change it back to the correct one. And test the schedule again. 

 

Will do that soon as post result.

 

Besides, if you set up the schedule to turn on/off at a specific time, does it work fine?

 

Yes, I have another program that use specific time values instead of the "sunrise/sundown" options in the Kasa app and they work perfectly fine, they are turning on/off at the same time or well, 1 second delay.

 

What's the switch's firmware version and hardware version?  Do they work fine at the beginning you use them?

 

As I indicated in my original post, all my HS200 are different hardware version because I have not purchased them at the same time. My front exterior light swith are V1, my rear exterior light switch are V2 and my interior kitchen lights are V3. The V2 and V3 have the same firmware (latest) 1.5.7 and my V1 apparently have a different version (latest also) which is 1.2.5. I have my first HS200 switch for like 2 years ago, however Kasa App integretad the feature of using "sunrise/sundown" variable only a few months ago (under 1y)  but as soon as I start using this new feature, it not working properly. While using specific time before, it worked fine, but as soon as I start using "sunrise/sundown" I immediately noticed this issue. However this feature is sooooooo amazing as it's fully automatic... if it were working properly.

 

 

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#3
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Re:Several HS200 switches programmed using "sundown/sunrise" are not turning ON/OFF at same time??-Solution
2020-03-13 00:23:25 - last edited 2020-04-20 19:57:48

@SimonC. 

Hello, thanks for the info.

 

Our engineer will email you later, if you are willing to do further analysis, please check your inbox.

Thanks for your understanding and cooperation in advance, and have a nice day.

Best Solution
0
0
#4
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Re:Several HS200 switches programmed using "sundown/sunrise" are not turning ON/OFF at same time??-Solution
2020-04-20 20:18:49 - last edited 2020-04-20 20:18:57

If anybody found this thread from a Google search or anything and experience the same issue, I want like to give people the final answer about this problem.

 

My front and rear lights switch (HS200) are from different hardware revision, what I disclosed first (purchased 1y interval). My rear switch is an HS200-V1 and my front is an HS200-V2 and I also have several HS200-V3 elsewere in my house. So TP-Link engineers discovered that they were able to reproduce the issue between V1 and V2, but not between V2 and V3 (what I confirmed me too from inside my house). So the conclusion is that the old hardware V1 is affecting something with this sunrise/sundown feature and cause unexpected behavior (usually a 3 to 7 minutes lag), but the V2 and V3 are not affected by any issues.

 

So the final fix were to change the V1 by a later revision (V3 currently) and now everything is perfectly synced!! 

 

Thank you TP-Link for your great service, you really care about your customer satisfaction! heart

Best Solution
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#5
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