x60 streaming issues

x60 streaming issues
x60 streaming issues
2020-05-14 00:54:37 - last edited 2020-11-16 06:02:41
Model: Deco
Hardware Version: V1
Firmware Version: 1.2.3 Build 20200330 Rel. 41420

I recently installed 3 x60s in the house.

 

I have around 40 devices in my network environment of various types including computers, smart plugs, phones, pool equipment, xbox, ps4, etc. My internet connection is 200mb down.

 

In this mess are 3 Apple TVs. Frequently one of the Apple TVs will simply stop playing. Doesn't matter if it's Netflix, Hulu, Amazon, whatever. It will just stop and refuse to play a video. It will still browse titles, switch apps, etc. But it won't play a movie. 

 

If I shut down one of the other Apple TVs then the one that stopped working will start working.  Note that it isn't always the same device that stops playing content. It seems to be kind of random. 

 

I know it's not a bandwidth issue because I can see that the total sum of network activity doesn't even come close to taking the available bandwidth.  

 

I went ahead and hard wired one of the Apple TVs into a Deco and it will still experience the problem.  So it's not tied to the wireless antenna. 

 

Does the x60 have a streaming device limit?  I replaced an Asus router with these only because the aging ASUS couldn't really cover the entire house. However that 5 year old router never had a problem handling the load.   

 

Fast Roaming was defaulted to off. I have tried turning it on to see if that made a difference.

 

Beam Forming was turned off and the operating mode is Router.

IPTV/VLAN, MAC Clone, TP-Link DDNS, and IPv6 are also disabled.

 

I don't know what SIP ALG really does but that is turned on.

 

I set QoS to custom and set the 3 apple tvs to high priority. Although I don't think this did anything at all.  The antivirus stuff is all turned off.

Any ideas here?

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#1
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1 Accepted Solution
Re:x60 streaming issues-Solution
2020-11-14 20:49:04 - last edited 2020-11-16 06:02:41

@A_C 

 

fixed with the latest firmware update! 
 

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#7
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9 Replies
Re:x60 streaming issues
2020-06-22 21:05:15

@A_C I have the same issue. Have you found a resolution yet??

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#2
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Re:x60 streaming issues
2020-06-23 00:10:50

@S_J I found that turning off 4K on the Apple TVs solved the problem.  I'm not sure why my previous router had no issues but the deco doesn't seem to want to handle it. 

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#3
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Re:x60 streaming issues
2020-06-23 03:35:09

@A_C doesnt work for me. Quite strange. We just change the video format to 1080 right? 
 

infact i notice all ios device now has streaming issues. Netflix throws 11800 error on all ios devices not just apple tv. 

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#4
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Re:x60 streaming issues
2020-11-08 07:50:58

@A_C 

 

Also have the same problem on my iPads. Have absolutely 0 issues with my TVs or PC and can game for hours without a drop in connection but can't seem to be able to watch Netflix for 10mins without having the stop/start the iPad's wifi. 
 

anyone found a solution yet? 

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#5
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Re:x60 streaming issues
2020-11-08 19:46:30
Since I disabled 4k on all the Apple TVs I haven't had a single issue. The latest firmware updated does say "3. Fixed the bug that iphone might lose internet connection intermittently." So maybe they fixed it?
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#6
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Re:x60 streaming issues-Solution
2020-11-14 20:49:04 - last edited 2020-11-16 06:02:41

@A_C 

 

fixed with the latest firmware update! 
 

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#7
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Re:x60 streaming issues
2020-11-29 03:05:55

@A_C I have a very similar issue with the latest firmware on my X60. It seems to only affect 4K HDR content, in particular season 2 of The Mandalorian. The stream is jittery and has digital artifacting on my Apple TV 4 and Roku TV and skipping on my Apple TV 4K. All are hardwired, but I get the same issues if I unplug and connect to wifi. Streaming the same content works fine on my iPhone 12 Pro and Macbook Pro. No similar problems with my old router and access points.

 

I've been having oddly intermittent and hard-to-diagnose issues since installing the Deco. This is unacceptable for a $300 product and it's going back to Costco if I can't find a fix quick. 

 

 

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#8
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Re:x60 streaming issues
2020-12-03 21:36:32

I have 3 X60 devices connected wirelessly (no ethernet backhaul). I am on video conference calls (Amazon Chime) on a MacBookPro and observe that pretty regularly, the streaming pauses and recovers within a second or two (Chime has this feature, where it shows red, if the signal is not good enough). 

I've never encountered this issue when I stream on my TVs.

Is there a known issue?

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#9
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Re:x60 streaming issues
2021-01-23 12:14:02

@A_C 

it seems like the issue is back? 
 

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#10
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