Fail to connect to TP-link cloud - RE505x
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Hello all,
I tried to connect several times to TP-link cloud my newly bought range extender RE505x but I failed every time. I got the the message: Requested time out.
Please give me an idea what could be wrong!
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Hello everyone,
Thank you for your feedback and patience while our engineer investigate and provide a fix. This has been fixed in the new firmware released in 2021 for model RE605X V1 and RE505X V1.
Model: RE605X V1 RE505X V1
Description : when set up range extender cloud function, there is a chance that TP-Link ID configuration page errors out ' request timed out' message
Fix/ Solution: Fixed on RE605X_V1_210507 released in June 2021 and later firmware.
Fixed on RE505X_V1_210511RE505X_V1_210511 released in May 2021 and later firmware.
Please confirm your RE505X / RE605X firmware is the latest, if not, try to update the firmware manually to the latest first, then check again if it can connect to the cloud.
As this an old topic and issue has been solved in newer firmware, this thread will be temporarily closed.
For additional feedback, please start a New Thread for your range extender, also view Range extender Official & Hightlighted Threads and see if it helps with your case,
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Good day,
Thank you very much for your time and patience.
Sorry for the delay.
For your case, may I get the following details:
Did you try to bind the cloud via Tether APP or via web interface?
Can I have a picture of the error message ‘Requested time out’?
If you try to log into the following website with your cloud ID, would you get any error message: https://www.tplinkcloud.com/?
Thank you very much and waiting for your reply.
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Hello,
I tried all the options, I mean via Tether APP and via web interface from the LAN.
When I try to log into https://www.tplinkcloud.com/ the repeater it shows me after few seconds that the site is not available.
The repeater works behind an AX10 router that successfully connects to the cloud...
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Hello!
Sorry for the delay.
Did you still have the same issue?
If yes, we would be happy to forward your case to senior engineers?
Last time, I did not get any reply from Csabi74 so there are no more details to move forward.
Thank you very much!
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i still have the same issue.
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Thank you for your kind reply.
We have already forward your case to our senior engineers.
And please kindly wait for their reply via email.
Thank you very much!
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@Solla-topee
the tp cloud in re505x works now only when I put network settings obtain an ip auto. when i put use the following ip address its not working.
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