Can't set up connection alerts
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I am trying to set up connection alerts to diagnose a problem with my heating system. I turn "known device alerts" on, add a new alert, select the device, select online/offline/both etc., select "Done" and it flashes up "Unable to create the alert, please try again".
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@lit Thank you and please have a look at the reply on the first post;
- Copy Link
- Report Inappropriate Content
I have the same issue, also running in AP mode but can't see how that would affect the ability to report on device association/disssociation as that is an AP function not a router one.
- Copy Link
- Report Inappropriate Content
I had the same issue where I tried to set up connection alerts and it showed the error message failed please try again later, after a day of it not working I rebooted all of my deco routers and then it would let me set up notifications but... I don't receive them, I looked in the automation history and it is running the automation that is supposed to send the notification but it isn't showing on my phone.
- Copy Link
- Report Inappropriate Content
I cannot set up these alerts either. I get the same error message that says "Unable to create the alert. Please try again." I am in router mode and that's where I need to be–why can't these simple alerts work in router mode? It really doesn't make any sense.
- Copy Link
- Report Inappropriate Content
@mdelfs I have the exact same problem.
- Copy Link
- Report Inappropriate Content
Welcome to the community.
Please make sure the Deco is on wireless router mode.
Then try to create the connection alerts via WiFi network and 4G mobile network.
If the same issue still existed, please go to Deco APP>Overview>help>contact us>suggestions and add the APP log.
Thank you.
Best regards.
- Copy Link
- Report Inappropriate Content
@Meshdave did you solve this yet? I'm still facing this same problem
- Copy Link
- Report Inappropriate Content
@David-TP any solutions yet?
- Copy Link
- Report Inappropriate Content
Update:
Recently we had some feedback that when trying to set up connection alerts under wireless router mode(NOT on the Access point mode), Deco APP would report "Unable to create the alert. Please try again"
After further troubleshooting with senior engineers, several cases are caused by the temporary network delay. it would automatically restore later.
So later if you happen to have the same issue, please switch to 4G mobile data on the smartphone and try to set up connection alerts again.
If somehow the issue occurred quite frequently, please refer to the following link and help me submit the APP log
Thank you very much.
- Copy Link
- Report Inappropriate Content
@David-TP already done that they came back to me eith nothing! Keep asking me about the problem when it is clear! 
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 5777
Replies: 26
Voters 1
