Tapo C200 not working after firmware update to 1.0.14
slightly at a loss here. I have 16 tapo C200's. I updated all of them earlier today to firmware 1.0.14
13 of them rebooted just fine and are working.
3 of them didn't and the LED is off - doesn't flash red or anything. The 4 night vision lights by the side are on though.
1. Unplugging and plugging it back in doesn't work
2. factory reset doesn't work - I don't get the audio message and it doesn't seem to do anything.
3. Tried plugging those 3 in to different power adapters. That doesn't work either
4. Took out the SD cards and tried all 3 methods above - doesn't work either.
They were all fine up to the point of the firmware update. Any ideas? thanks in advance
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@max83 Thanks for the further information, you could try to contact local support Hotline or Email to check warranty with the forum information:
https://www.tp-link.com/support/contact-technical-support/#Hotline-Support
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I also upgraded the firmware of the newly bought C200 and now its not working anymore.. What a trash product. It just keep rotating for 6 hrs after I click the firmware upgrade. I factory reset and does nothing. Unplug and plug and still the same.. Shitty firmware.
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@max83 Hello everyone,
If the Tapo C200 camera got a firmware update failure, make sure you have tried to factory reset the camera with camera powered on, check if camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID, or if the LED flashes amber and green.
If factory reset does not help, please contact the retailer or local support to check device warranty.
When contact local support or retailer, you may attach 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage /power disconnection that interrupts firmware update4. the proof of purchase and SN , so they could deal with your case faster. Thank you.
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So we buy a shitty product just to contact your local support. Why not fixed that shitty firmware of delete that goddamn firmware in your website until it is ready for update. Let your Engrs work on it fast. It has already a history of problems and yet nothing was done. We spend our hard earned money to have this problem whereas we should be a safe and sound mind cos we have a security camera. Now we a problem and a camera that is not working. FML
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Hello @Dawnwizard
May I know the model & hardware version of your Tapo device? I agree the camera should be sound and secure. Except for cases that camera firmware update failed caused by power disconnection or some unexpected external reasons, we are investigating about what could be the other causes, we have some cases collected for analysis and will be continuing to optimize this part.
So far it is recommend to get camera replaced from retailer under warranty if factory reset on Tapo C200 does not help. Thank you for your understanding.
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