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TL-WA850RE not working on notebooks, only smartphones

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TL-WA850RE not working on notebooks, only smartphones

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

StefanoRM

2020-09-12 18:45:21 - last edited 2020-09-14 03:00:24

Posts: 2

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Registered: 2020-09-12

TL-WA850RE not working on notebooks, only smartphones

2020-09-12 18:45:21 - last edited 2020-09-14 03:00:24

Model: TL-WA850RE

Hardware Version: V7

Firmware Version: 1.0.1

Hi!

I just bought a new TL-WA850RE and everything went smoothly during setup. It is working perfeclty on both mine and my wife's smartphone. However, our notebooks cannot connect to it! I know, it's weird. They can recognize the extended network, but when we try to connect they just can't. Windows says "Can't connect to the network".

At first I thought it was a problem with my wife's notebook, either Windows or a missing driver, but since it happens on my notebook too, it has to be a problem with the range extender (both notebooks use Windows10 and both can connect to other wifi networks). However, since it is working fine on my smartphone, I can't say the device does not work at all. Maybe it is a configuration issue?

Thanks

1 Accepted Solution

Solla-topee

2020-09-14 02:55:36 - last edited 2020-09-14 03:00:24

Posts: 13668

Helpful: 2360

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Registered: 2020-05-19

Re:TL-WA850RE not working on notebooks, only smartphones-Solution

2020-09-14 02:55:36 - last edited 2020-09-14 03:00:24

@StefanoRM

Good day.

Sorry for the delay.

For your case, we would like to forward your case to our senior engineers for further assistance and please check your email box;

Could you please help me check the system info and driver info on these two laptops?

https://www.tp-link.com/support/faq/2722/

What is the model number of your main router?

Thank you very much!

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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Solla-topee

2020-09-14 02:55:36 - last edited 2020-09-14 03:00:24

Posts: 13668

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:TL-WA850RE not working on notebooks, only smartphones-Solution

2020-09-14 02:55:36 - last edited 2020-09-14 03:00:24

@StefanoRM

Good day.

Sorry for the delay.

For your case, we would like to forward your case to our senior engineers for further assistance and please check your email box;

Could you please help me check the system info and driver info on these two laptops?

https://www.tp-link.com/support/faq/2722/

What is the model number of your main router?

Thank you very much!

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

TL-WA850RE not working on notebooks, only smartphones

TL-WA850RE not working on notebooks, only smartphones

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