VR2100 random reboot daily

VR2100 random reboot daily
VR2100 random reboot daily
2020-10-08 12:46:29 - last edited 2021-01-19 07:32:50
Hardware Version: V1
Firmware Version: Firmware Version:1.1.0 0.9.1 v009e.0 Build 200116 Rel.60756n

Note the router is a VR2100, not 2800 as the 2100 is not listed in the Model box!

 

 

I've had the 2100 for since July and have found that it's started rebooting on a daily basis at around the same time (just after 1pm). The lights go off/on and the logs seem to reset to 2016-01-01 for a few minutes. As far as I can see, the reboot schedule is off and firmware is up to date.

 

This is extremely frustrating as it drops in the middle of video calls.

 

Here is the start of the logs, let me know if you need anymore information:

 

2016-01-01 00:00:28 [5] System: DSL Training
2016-01-01 00:00:41 [5] DHCPD: Send ACK to 192.168.1.100
2016-01-01 00:00:41 [5] System: Enable Parental Controls
2016-01-01 00:00:41 [5] System: Enable IPv4 SPI Firewall
2016-01-01 00:00:41 [5] System: Enable IPv6 SPI Firewall

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#1
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1 Accepted Solution
Re:VR2100 random reboot daily-Solution
2021-01-19 07:32:43 - last edited 2021-01-19 07:32:50

@GSV-CargoCult @Kyndahl 

 

Hello, I hope the auto-reboot issue on the VR2100 is resolved.

 

Please ensure you are already with the latest firmware on the VR2100, if not, update it first, then check if you still have an issue:

https://www.tp-link.com/support/download/archer-vr2100/#Firmware

 

If the auto-reboot issue unfortunately persists on the latest firmware, please kindly check if this beta firmware will help:

https://static.tp-link.com/beta/2021/202101/20210108/Archer_VR2100V1_210106.zip


This is the guide to update this beta firmware manually:

https://www.tp-link.com/support/faq/1756/

 

I hope this helps, good day.

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#7
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6 Replies
Re:VR2100 random reboot daily
2020-10-11 03:34:12

@GSV-CargoCult Having the same problem, we have been changing the date and time and then run the quick setup to get it running again. Tried updating firmware, even tried rolling it back. No joy, it does it again the next day. Any help would be appreciated

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#2
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Re:VR2100 random reboot daily
2020-10-12 03:27:12 - last edited 2020-10-12 03:27:33

@Kyndahl @GSV-CargoCult 

Good day.

Thank you very much for your time and patience.

For your case, we would like to forward your case to the senior engineers for further assistance.

At the same time, please help us get the following information:

  1. The hardware and firmware version of Archer VR2100;
  2. Where are you located and who is your internet service provider?

Thanks a lot.

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#3
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Re:VR2100 random reboot daily
2020-10-12 07:15:17

@GSV-CargoCult

Thankyou @Sunshine 

 

I'm an Aussie,

so NSW Australia

isp is Superloop 

and current device info is 

Firmware Version: 1.1.0 0.9.1 v009e.0 Build 200116 Rel.60756n

Hardware Version: Archer VR2100 v1 00000000

 

We had rolled the firmware back using a file available on your website, build 191218.

No luck with that, so we updated to the current again.

 

 

I have a couple of logs saved if you need them.

 

Thank you for your time

 

K

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#4
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Re:VR2100 random reboot daily
2020-10-12 09:13:12

@Kyndahl 

Good day.

Thank you very much for your quick reply.

 Please refer to your email and install the debug firmware and help us get the debug.log;

 

Thank you very much for your time and patience.

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#5
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Re:VR2100 random reboot daily
2020-10-12 14:33:39

@Sunshine .  I'll give the debug firmware a go tonight

My ISP is Plusnet_VDSL and I am based in the UK.  Hardware/firmware versions in my initial post

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#6
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Re:VR2100 random reboot daily-Solution
2021-01-19 07:32:43 - last edited 2021-01-19 07:32:50

@GSV-CargoCult @Kyndahl 

 

Hello, I hope the auto-reboot issue on the VR2100 is resolved.

 

Please ensure you are already with the latest firmware on the VR2100, if not, update it first, then check if you still have an issue:

https://www.tp-link.com/support/download/archer-vr2100/#Firmware

 

If the auto-reboot issue unfortunately persists on the latest firmware, please kindly check if this beta firmware will help:

https://static.tp-link.com/beta/2021/202101/20210108/Archer_VR2100V1_210106.zip


This is the guide to update this beta firmware manually:

https://www.tp-link.com/support/faq/1756/

 

I hope this helps, good day.

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#7
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