My extender can't visit some websites

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My extender can't visit some websites

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My extender can't visit some websites
My extender can't visit some websites
2020-10-27 16:17:09 - last edited 2020-10-30 07:00:18
Model: TL-WPA8630 KIT  
Hardware Version: V2
Firmware Version: 2.0.3 Build 20190910 Rel.49754

I just bought it and it can't visit some websites like " test speed" website and some of my company's website and APP. 

It make me very confuse. May I know how to fix it?

 

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#1
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8 Reply
Re:My extender can't visit some websites
2020-10-30 07:17:30

@FEBE 

Good day,

Thanks a lot for your time and patience.

Did this issue start just after you install the TL-WPA8630kit?

If you try to ping these websites, what would you get?

https://www.tp-link.com/en/support/faq/425/

 

and if you are the main’s router network, are you able to access these websites?

Did it happen to both wireless and Ethernet connection from TL-WPA8630kit?

Thanks a lot.

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#2
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Re:My extender can't visit some websites
2020-11-06 14:47:32 - last edited 2020-11-06 14:48:27

I have the same issue as OP Some websites are not accessible ,

Brand new device , and this is its first install
Google was inaccessible and Office.com I was able to successfully ping both Both were accessible when i disconnected from the Extender and using the same router Firmware version -2.0.3 Build 20190910 Rel.49754 HW version TL-WPA8630 v2.0 Is there any more recent firmware than this build ?

 

 

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#3
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Re:My extender can't visit some websites
2020-11-10 09:06:54

@AML 

Good day,

Thank you very much for your time and patience.

We would like to follow up on your case by email and ask the senior engineers for more advice.

Please have a check of your email box later.

Thanks a lot.

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#4
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Re:My extender can't visit some websites
2020-11-23 17:30:02

@Solla-topee 

 

Hi, I didnt get any further contact from your team or an engineer

 

Just encountered the issue once again 
I can ping the router, default gateway, Google DNS 8.8.8.8 successfully 

But when i try to get to Google or Office.com or Fast.com i get the network error --ERR_ADDRESS_UNREACHABLE

 

Connecting to the Wi-Fi network , broadcast from the router, not the TP Link device, i am then able to navigate to all webpages.

 

Would like to have this resolved please. 

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#6
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Re:My extender can't visit some websites
2020-11-27 07:23:40

@AML 

Good day, could you please check the email box again since the support had already sent you an email ticket ID#                

TKID201131183Forum ID 234098 can't visit some websites

Thanks!

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#7
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Re:My extender can't visit some websites
2020-11-27 08:42:45

@TP-Link 

 

Ahh it was in my spam folder.

Ill reply via the email thread .

 

Thanks

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#8
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Re:My extender can't visit some websites
2020-12-01 14:24:12

@AML Hi, I'm sorry for late reply. My boyfriend've fixed it. Thanks for ur helping 

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#9
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Re:My extender can't visit some websites
2021-09-07 14:26:29
Hi , I would like to pick back up troubleshooting the issues i have with the powerline adaptor Do you know if there is a Firmware update for this model ? I have the UK model and there doesnt seem to be a link to any firmware download . Thanks
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#10
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