TL-WPA8630(EU) Ver.2.0 no WiFi/no web access after firmware update and reset

TL-WPA8630(EU) Ver.2.0 no WiFi/no web access after firmware update and reset
TL-WPA8630(EU) Ver.2.0 no WiFi/no web access after firmware update and reset
2020-11-16 16:28:56 - last edited 2020-11-27 11:20:49
Hardware Version: V2
Firmware Version: V2.0_190910

End novembre 2018, I bought a TL-WPA8630 KIT and upgraded the firmware on the "TL-WPA8630(EU) Ver.2.0" from the firmware it came with (shown as 2.2.2.1218-00_863012_161220_901 in tp-link utlity) to the V2.0_190910 firmware. Everything seemed to work fine (except that the tp-link utility still showed the old firmware level), including web access and WiFi;

 

Recently I've had problems on my network which meant I had to do a reset of the adapter. Although I didn't notice it at the time (I have another WiFi access point) I now have no web access to the adapter, no WiFi and it doesn't have an ip address on my network. I tried to reset it with the button on the device and nothing happens (it has the first two leds on - green - and they stay on no matter how long I hold the reset button down). None of the three buttons on the side do anthing at all (WiFi/LED/Pair). When I try to reset with the tp-link utility, I get an error "incapable de réunitialiser l'appareil". The only thing that appears to work is the CPL-LAN switching.

 

After checking on the forums, I think the firware update failed partially, so that the adapter worked until it was reset and now is "bricked" with regard to the WiFi/router fonctionality...

 

Is there any way to recover the device ? The tp-link utility offers the possibility of doing another firmmware update, but it needs "NVM" and "PIB" files, but all the firmware for this device is in "BIN" format

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Re:TL-WPA8630(EU) Ver.2.0 no WiFi/no web access after firmware update and reset-Solution
2020-11-27 11:00:27 - last edited 2020-11-27 11:20:49

@Ian_Ma 

Good day,

Sorry for the delay.

Recently, we received several similar feedback about the firmware upgrade.

It used to be a bin file at the first update, then the adapter was broken, or something went wrong since the firmware updated;

When the customer wanted to update again, it required the NVM+PIB file.

Please wait for a while and our senior engineers are working on it.

 

Really sorry for the inconvenience.

Thank you very much for your understanding and support.

 

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5 Replies
Re:TL-WPA8630(EU) Ver.2.0 no WiFi/no web access after firmware update and reset-Solution
2020-11-27 11:00:27 - last edited 2020-11-27 11:20:49

@Ian_Ma 

Good day,

Sorry for the delay.

Recently, we received several similar feedback about the firmware upgrade.

It used to be a bin file at the first update, then the adapter was broken, or something went wrong since the firmware updated;

When the customer wanted to update again, it required the NVM+PIB file.

Please wait for a while and our senior engineers are working on it.

 

Really sorry for the inconvenience.

Thank you very much for your understanding and support.

 

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Re:TL-WPA8630(EU) Ver.2.0 no WiFi/no web access after firmware update and reset
2020-11-27 14:28:03

@TP-Link Thanks for the update - I take it that I need to wait for a new firmware update to be available in the form of NVM/PIB files ? Where will I be able to get them and when ?

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Re:TL-WPA8630(EU) Ver.2.0 no WiFi/no web access after firmware update and reset
2021-03-03 09:31:03

@Ian_Ma Hello, Is yours problem with the firmwe solved? I have exactly the same problem and I don't know how to solve it.

Regards Bojon

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Re:TL-WPA8630(EU) Ver.2.0 no WiFi/no web access after firmware update and reset
2021-03-03 09:59:32

@Bojon @TP-Link I noticed that my device was just within its' 2-year warranty, so I returned it to my supplier in November '20 - let them have the hassle to repair/replace it ! They warned me it would take a while and they still had no news in February '21 when I checked. Maybe tp-link (pinged in this reply) will have some news for you... Sorry not to be more helpful.

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Re:TL-WPA8630(EU) Ver.2.0 no WiFi/no web access after firmware update and reset
2021-03-04 10:34:05

@Ian_Ma Hi, Thank you very much for your reply.  I have searched online to find a solution to the problem.  I'm grateful that I found your post.  Saw on TP-Link's Nordic website that they have a three-year warranty so I make a complaint about it.

 

Regards

Bojon

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