Unable to obtain IP Address - RE300 / Connected without internet

Unable to obtain IP Address - RE300 / Connected without internet
Unable to obtain IP Address - RE300 / Connected without internet
2020-11-29 05:27:20 - last edited 2020-12-01 07:04:10
Model: RE300
Hardware Version: V1
Firmware Version:

Hi, 

I am unable to connect to the extender after setting it up via tether app, I tried connecting to it but it only shows "can't obtain ip address", also tried resetting and setting up via web ui but it shows connected without internet. Also tried to contact live chat but unable to get through after waiting for hours, called technical support and the agent on the line were unable to solve the issue, said that the issue is a little weird and will get a senior engineer to contact me within one working day. Gave her my email and till today there was still no update. Can you help to solve this issue? 

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Re:Unable to obtain IP Address - RE300 / Connected without internet-Solution
2020-12-01 07:04:05 - last edited 2020-12-01 07:04:10

@Celly_98 

Good day,

Sorry for the delay.

Could you please try to update the firmware here to see if it helped or not:

https://community.tp-link.com/en/home/forum/topic/192368?replyId=521758

By the way, what is the model number of your home router?

Thank you very much!

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Re:Unable to obtain IP Address - RE300 / Connected without internet-Solution
2020-12-01 07:04:05 - last edited 2020-12-01 07:04:10

@Celly_98 

Good day,

Sorry for the delay.

Could you please try to update the firmware here to see if it helped or not:

https://community.tp-link.com/en/home/forum/topic/192368?replyId=521758

By the way, what is the model number of your home router?

Thank you very much!

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