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AX3000 PCIe Adapter... Bluetooth not appearing in Device Manager

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AX3000 PCIe Adapter... Bluetooth not appearing in Device Manager

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AX3000 PCIe Adapter... Bluetooth not appearing in Device Manager
AX3000 PCIe Adapter... Bluetooth not appearing in Device Manager
2020-12-05 07:16:35 - last edited 2020-12-11 09:27:48
Model: Archer TX50E  
Hardware Version: V7
Firmware Version: 5.0

Hello,

 

I have recently just installed this adapter (AX3000 Wi-Fi 6 Bluetooth 5.0 PCie Adapter Archer TX50E) and I am unable to get Bluetooth working. There is no option to turn on Bluetooth in Windows.

 

Wi-Fi works fine.

 

I have tried (restarting each time):

1) Updating all drivers for the adapter itself (v. 220.10.0.7)

2) Updating Chipset drivers for my motherboard (MSI B500M Bazooka)

3) Updating Windows

4) Moving adapter to a different PCIe slot

5) Enabling Bluetooth under Windows services

 

Attached is my system info.

 

I am at a loss what to do. Can you please advise? Please let me know whatever information you need to help me further.

File:
sysinfo.PNGDownload
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1 Accepted Solution
Re:AX3000 PCIe Adapter... Bluetooth not appearing in Device Manager-Solution
2020-12-11 08:57:17 - last edited 2020-12-11 09:27:48

@Kevin_Z 

 

The problem turned out to be the USB connection from the adapter to motherboard was not plugged in.  It works fine now.

 

Best,

 

 

Chris

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Re:AX3000 PCIe Adapter... Bluetooth not appearing in Device Manager
2020-12-11 08:53:35 - last edited 2020-12-11 08:53:50

@ChrisG85 

 

Hello, kindly refer to the below instructions to check the connection again:
https://www.tp-link.com/support/faq/2698/

Below is the latest driver for the adapter, you may give it a go and see if it helps:
https://downloadcenter.intel.com/product/189347/-Wi-Fi-6-AX200

 

You can also refer to the below article to try some more troubleshooting:

https://community.tp-link.com/en/home/forum/topic/215446


If possible, try this adapter on another computer and see if the Bluetooth part can be detected, thanks.

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Re:AX3000 PCIe Adapter... Bluetooth not appearing in Device Manager-Solution
2020-12-11 08:57:17 - last edited 2020-12-11 09:27:48

@Kevin_Z 

 

The problem turned out to be the USB connection from the adapter to motherboard was not plugged in.  It works fine now.

 

Best,

 

 

Chris

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#3
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Re:AX3000 PCIe Adapter... Bluetooth not appearing in Device Manager
2020-12-11 09:28:48

@ChrisG85 

 

Hi, glad to hear that it works, congrats.^_^

 

If need any further help, just let us know.

 

Good day~

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#4
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Re:AX3000 PCIe Adapter... Bluetooth not appearing in Device Manager
2021-06-21 16:36:29
I have the same problem. just bough and installed this. I too dont have the bluetooth driver in the device manager.
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#5
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Re:AX3000 PCIe Adapter... Bluetooth not appearing in Device Manager
2021-06-21 16:37:09
please can you advice from where to where this needs to be installed
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Re:AX3000 PCIe Adapter... Bluetooth not appearing in Device Manager
2021-06-25 07:57:50 - last edited 2021-06-25 07:58:34

@vikaspell  Hello, 

 

Please check the video here of TX3000E/ TX50E  ' Archer TX3000E How to Set up a PCIe Adapter ' when you run the Utlity, it will install wifi driver first then the Bluetooth driver, if there any Error message when you try to install Bluetooth driver? 

https://www.tp-link.com/support/download/archer-tx3000e/#video

 

Please follow this instruction here to let me know which step you met trouble, can you a photo with us if there is any error message ?

(after you connect Bluetooth part, it should show up as TPLINK or Intel AX200 under Device Manager-> Bluetooth part )

https://www.tp-link.com/support/faq/2698/

 

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