Tapo c200 has stopped recording

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Tapo c200 has stopped recording

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo c200 has stopped recording
Tapo c200 has stopped recording
2020-12-20 10:11:43
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.17

Hi - My 2 month old Tapo has stopped recording videos either when set to continuous or motion detection.

 

I can trace the begining of the issue when I changed the settings from motion detection to coninous, although setting it back to motion detection made no difference.

 

To preempt the standard support responses:

  • My Tapo app is up to date
  • The camera has an 8gb card installed
  • I can confirm that the camera previously (4 days ago) recorded motion activated clips
  • I have reset the camera and gone through the setup process again including deletling old video files from the card
  • The camera IS detecting motion events - I can see the notifications in the 'inbox'

 

Thanks in advance

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Re:Tapo c200 has stopped recording
2020-12-22 08:22:33

@exmonkey 

Hi, we would like to follow up on your case by email and please have a check of your email box later.

At the same time, please help us check the follow information:

https://community.tp-link.com/en/home/forum/topic/217470?replyId=538316

 

Thank you very much.

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#2
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