Disconnects from internet approximately every 3 days

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Disconnects from internet approximately every 3 days

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Disconnects from internet approximately every 3 days
Disconnects from internet approximately every 3 days
2021-01-14 00:39:55
Model: Archer VR2100  
Hardware Version: V1
Firmware Version: 1.4.0 0.9.1 v009e.0 Build 201122 Rel.72659n

Hi.

My modem router VR2100 disconnects from the internet very often, is it the internet provider or router's fault?

Previously, I was using a ISP supplied modem / router and there weren't as many disconnects, but they did happen, but not so often.

On a log file it state as:

Original MAC Address I marked as [-MAC Address-]


2021-01-14 00:13:15 [5] System: DSL Link Down
2021-01-14 00:13:18 [5] System: DSL Training
2021-01-14 00:13:19 [6] PPP: Terminating on signal 15
2021-01-14 00:13:19 [6] PPP: Connect time 1745.7 minutes.
2021-01-14 00:13:19 [6] PPP: Sent 4201604557 bytes, received 182197863 bytes.
2021-01-14 00:13:19 [7] PPP: sent [LCP TermReq id=0x2 "User request"]
2021-01-14 00:13:22 [7] PPP: sent [LCP TermReq id=0x3 "User request"]
2021-01-14 00:13:23 [6] PPP: Terminating on signal 15
2021-01-14 00:13:25 [5] PPP: Connection terminated.
2021-01-14 00:13:26 [5] PPP: Release PPP unit success
2021-01-14 00:13:26 [5] PPP: Modem hangup
2021-01-14 00:13:29 [5] System: DSL Link Down
2021-01-14 00:13:32 [5] System: DSL Training
2021-01-14 00:13:54 [7] DHCPD: Recv REQUEST from [-MAC Address-]
2021-01-14 00:13:54 [5] DHCPD: Send ACK to 192.168.1.61
2021-01-14 00:13:54 [5] System: DSL Link Up us/ds 0/79999 kbps Type 64/65B PTM Annex B
2021-01-14 00:13:59 [6] PPP: sent [PADT session is 375]
2021-01-14 00:13:59 [6] PPP: sent [PADI Host-Uniq(0x0000124c)]
2021-01-14 00:14:04 [6] PPP: sent [PADI Host-Uniq(0x0000124c)]
2021-01-14 00:14:14 [6] PPP: sent [PADI Host-Uniq(0x0000124c)]
2021-01-14 00:14:34 [4] PPP: Timeout waiting for PADO packets
2021-01-14 00:14:34 [3] PPP: Unable to complete PPPoE Discovery
2021-01-14 00:14:34 [4] PPP: Connect script failed
2021-01-14 00:14:53 [6] PPP: sent [PADT session is 375]
2021-01-14 00:14:53 [6] PPP: sent [PADI Host-Uniq(0x00001450)]
2021-01-14 00:14:53 [6] PPP: rcvd  [PADO PeerMac([-MAC Address-])]
2021-01-14 00:14:53 [6] PPP: sent [PADR Host-Uniq(0x00001450)]
2021-01-14 00:14:53 [6] PPP: rcvd  [PADS SessionID(0x0374)]
2021-01-14 00:14:53 [7] PPP: MRU we allow peer to request is 1480, MRU we want to request is 1480
2021-01-14 00:14:53 [5] PPP: Connected to [-MAC Address-] via interface nas8.101
2021-01-14 00:14:53 [7] PPP: using channel 2
2021-01-14 00:14:53 [6] PPP: Using interface ppp0
2021-01-14 00:14:53 [5] PPP: Connect: ppp0 <--> nas8.101
2021-01-14 00:14:53 [7] PPP: sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x62256e00>]
2021-01-14 00:14:53 [7] PPP: rcvd [LCP ConfReq id=0x4d <mru 1492> <auth chap MD5> <magic 0x63f30c3b>]
2021-01-14 00:14:53 [7] PPP: sent [LCP ConfAck id=0x4d <mru 1492> <auth chap MD5> <magic 0x63f30c3b>]
2021-01-14 00:14:53 [7] PPP: rcvd [LCP ConfAck id=0x1 <mru 1480> <magic 0x62256e00>]
2021-01-14 00:14:53 [7] PPP: sent [LCP EchoReq id=0x0 magic=0x62256e00]

 

And next is just with connection successful and authentication successful.

All back to normal.

Is possible to deduce this is ISP fault?

Thanks.

 

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3 Reply
Re:Disconnects from internet approximately every 3 days
2021-01-25 12:15:40

@Goral 

 

Hello, as per the log you attached, it seems the DSL line is not stable, as you can see the DSL Link Down then training, it is suggested to confirm with the ISP and ensure the line is stable. BTW, who is your ISP? Do you mean the internet is more stable when using the ISP supplied modem? You may compare the system log on both modems, then check the DSL Link Down frequency.

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Re:Disconnects from internet approximately every 3 days
2021-01-25 13:36:26

@Kevin_Z 

I don't know if I have access to the log's on ISB device.

I haven't been using their router since I bought this one ~2 months.

I can connect EE Hub and just check if is any log there.

My ISP is EE.

But all network is under BT Openrich.

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#3
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Re:Disconnects from internet approximately every 3 days
2021-01-26 03:08:11

@Goral 

 

I understand that. You may check with EE first, ensure the line is stable on their side, or you can connect their modem back and check the connection, if that is not stable as well, contact them to seek some suggestions.

 

Have a nice day.

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