Fail to connect, Red light shows up

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Fail to connect, Red light shows up

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Fail to connect, Red light shows up
Fail to connect, Red light shows up
2021-02-12 19:18:25
Model: Deco M9 Plus  
Hardware Version:
Firmware Version:

Hello, I bought a 3-pack of deco M9 today and failed to set it up. I start to set up the main router using the app and it works fine untill the last step where i should connect to the wifi. When i try to connect to the wifi the red light comes on and it cant find any internet. I have tried using the old router and plugging in my computer directly to the ethernet cable coming from the "modem" and that works. Can anyone help me with this problem?

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Re:Fail to connect, Red light shows up
2021-02-13 08:19:54

@Fogelberg 

Hi,

Which connection type did you choose, dynamic Ip or PPPoE?

May I know who is your internet service provider?

And if the ISP required dynamic IP, please reboot the modem first.

Then clone the MAC address on the computer to the Deco:

https://www.tp-link.com/en/support/faq/2925/

thanks!

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