[Solution] Archer VR2100 Auto Reboot issue

Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-16 12:16:43 - last edited 2021-06-16 16:13:45

My local warranty office is saying that they can only replace the modem if they find a hardware related issue :D.

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#13
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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-16 17:38:43 - last edited 2021-06-16 22:04:31

My request was replacement with a different model but i am still waiting for them to ''test'' the vr2100. that is not my problem

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#14
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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-17 04:05:10 - last edited 2021-06-17 04:05:22

@SilverFang  Good day,
Sorry to hear that your modem is still experiencing the issue, if you have tried the suggestions we provided in the original post,  we recommend reaching out to the local tech support so they could help look into the issue further or help with the replacement after troubleshooting.
As users will need to follow the local RMA policy, for RMA details, please also learn from our local support:

https://www.tp-link.com/support/contact-technical-support/#Hotline-Support

Your understanding is much appreciated.

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#15
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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-17 08:08:15 - last edited 2021-06-17 08:10:19

@TP-Link  i hope they don't send my modem back saying there is no problem with my vr2100. Because i saw my modem resetting itself many times.

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#16
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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-17 11:25:11

@SilverFang Understood, hope local team can reproduce the issue in the lab. 

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#17
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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-17 17:49:31

@TP-Link 

 

They tested and decided to replace my VR2100. Waiting for a different model

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#18
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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-18 12:03:08 - last edited 2021-06-18 14:49:07

@TP-Link 

 

Now they are saying they are out of stock and they only have a  refurbished modem. I refused it and STILL waiting for a brand new modem.

 

bad customer service

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#19
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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-22 15:51:06

@Kevin_Z

is there any new update for vr600 v3 , my reboot issue still continue . 

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#20
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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-22 17:40:36

@KorayC - I have asked support. Similar to @SilverFang, I was also told that I could get an RMA for an alternative device. However, I have since received this response:

 

Sorry to say that after my last checking with our UK local team, there's no VR900v3 or VR2800v1 in UK team's stock anymore.
So we may only be able to RMA with the VR600v2 or lower-end product...
 
Quite obviously I will not accept an RMA to a lower grade product than the one i purchased!!  I have asked if they will be releasing new beta software for the VR600 in the same way they have today released software for the VR2100. If they are not, I'll be returning the router back to where i bought it for a refund. I've kind of run out of patience with this now.
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#21
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Re:[Troubleshooting] Archer VR2100 Auto Reboot issue
2021-06-24 10:10:05 - last edited 2021-06-25 01:41:22

@AntonyM @KorayC Hello, 

VR600 V3 new beta firmware has been updated on this thread, please give it a try and test for a few days. Please feel free to let us know if the beta firmware fix the problem,  thank youblush

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#24
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