No Internet connection every 24 hours

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

No Internet connection every 24 hours

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No Internet connection every 24 hours
No Internet connection every 24 hours
2021-05-23 05:13:19
Model: Archer AX73  
Hardware Version: V1
Firmware Version: 1.0.2 Build 20201112 rel.53967(4A50)

Hi,

 

All devices using Wi-Fi are unable to connect to the Internet for 2 minutes every 24 hours.

The time when the connection cannot be established depends on the time when AX73 is started. For example, if the AX73 is started at 01:00, it fails at 01:00 every day.

This time did not change with the scheduled reboot. It happens at 01:00 every day, even when it is rebooted at 03:00 every day by scheduled reboot.

 

 

System Log

 

2021-05-23 12:45:15 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-05-23 01:18:14 upnp[15870]: <6> 217505 Service stop
2021-05-23 01:18:13 remote-management[15478]: <6> 282505 Service stop
2021-05-23 01:18:12 nat[15013]: <6> 211501 Initialization succeeded
2021-05-23 01:18:12 nat[15013]: <6> 211501 Initialization succeeded
2021-05-23 01:17:30 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-05-23 01:17:30 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-05-23 01:17:30 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-05-23 01:17:20 nat[11443]: <6> 211501 Initialization succeeded
2021-05-23 01:17:20 nat[11443]: <6> 211501 Initialization succeeded
2021-05-23 01:17:16 nat[10495]: <6> 211501 Initialization succeeded
2021-05-23 01:17:15 nat[10495]: <6> 211501 Initialization succeeded
2021-05-23 01:17:15 remote-management[10733]: <6> 282505 Service stop
2021-05-23 01:17:15 led-controller[1105]: <6> 288051 Start to run WAN1_OFF
2021-05-23 01:17:15 led-controller[1105]: <6> 288051 Start to run WAN0_ON
2021-05-23 01:17:15 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-05-23 01:17:11 nat[9375]: <6> 211501 Initialization succeeded
2021-05-23 01:17:10 nat[9375]: <6> 211501 Initialization succeeded
2021-05-23 01:17:10 remote-management[9733]: <6> 282505 Service stop
2021-05-23 01:17:04 nat[8233]: <6> 211501 Initialization succeeded
2021-05-23 01:17:04 nat[8233]: <6> 211501 Initialization succeeded
2021-05-23 00:00:02 parental-control[17737]: <6> 229504 Service start

  0      
  0      
#1
Options
3 Reply
Re:No Internet connection every 24 hours
2021-05-24 11:05:04

@Internet-san 

 

Can we know the WAN connection type on the AX73? Have you observed this when you first install the router, or this happens recently?

  0  
  0  
#2
Options
Re:No Internet connection every 24 hours
2021-05-25 02:54:41

@Kevin_Z 

 

The Internet connection type is V6 Plus.

I installed the router a month ago and it happened from the beginning.

  0  
  0  
#3
Options
Re:No Internet connection every 24 hours
2021-05-25 06:40:26

@Internet-san 

 

Sorry, I meant the WAN connection type you chose for the AX73 to connect to the internet, you can find it under Advanced > Network page.

 

BTW, we have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

  0  
  0  
#4
Options