I have had this modem for over 2 years if not more. I have NBN fttn in NSW.
I have had no issues until now and to be honest I am no tech expert, but I believe nothing to be wrong with my vr2800. Only at moment no internet connection.
Recently two of my email account was hacked. So was my Amazon account and eBay account.
So I changed all my passwords to all my accounts last week. Now today no internet connection. And I thought ok because I changed my password on emails I'll ring my provider up to see if my connection setting password was also changed. Yes it was. So I went into my browser to update my connection settings password on modem. Still no connection.
With my ISP drop down list there is nothing in there to select than OTHER.
MY network map shows
INTERNET : disconnected
check the DSL settings such as VLAN ID. Contact your provider.
CONNECTION TYPE: PPPoE
IP ADDRESS: 0.0.0.0
DNS SERVER : 0.0.0.0 0.0.0.0
Primus were not willing to help me due to it not being a router they support....
But the only thing that's changed is my password, I triple confirmed my password and username with him.
So was my connection hacked.
Can some one please help. In lockdown and suppose to be working from home....
I find it weird to have no ISP list of servers in my drop-down menu in Quick setup or basic. Is it my end or primus end. Password were changed last week. But have had internet connection up until yesterday that I have noticed.