[Solution] Cannot read SMS messages on TP-Link 4G Routers

[Solution] Cannot read SMS messages on TP-Link 4G Routers
[Solution] Cannot read SMS messages on TP-Link 4G Routers
2021-06-29 07:31:15 - last edited 2 weeks ago

This Article Applies to:

LTE Gateway and 3G/4G Routers

 

Issue Description/Phenomenon:

Some customers may report that they can see the received SMS message numbers on the LTE router web interface Basic > Network Map page as well as on the Advanced > SMS > Inbox page, however, they cannot read them. See the screenshot attached below.

Note: Sending SMS messages from the router web page does work properly.

if you can neither send nor receive the SMS, please refer to this link

 [Solution] Can’t send and receive SMS on TP-Link 4G Routers with Jio SIM card

 

 

Available Solution:

If this is what you are experiencing on the 4G LTE router, please install the following beta firmware, then monitor if the issue is gone:

Archer MR600_V1 20201204

TL- MR100_V1 20210104 

Archer MR400 V4 20210622
M7000 V1 20210327

Archer MR200_V4_20210201(official firmware)
TL-MR6400_V5_201207(official firmware)

 

Guidance to install this firmware manually:

How to upgrade the firmware of TP-Link Wireless Dual Band 4G LTE Router (new logo)?

 

If the issue still exists after installing the above beta firmware, please contact the tech support engineers via email (support.forum@tp-link.com), or leave a comment on the topic with the following information:

1. Who is the SIM card carrier?

2. Does the SMS work fine if you insert the SIM card into a phone?

3. Test with another SIM card from another carrier if that is possible to confirm if the issue persists.

4. Attach the router log when emailing the TP-Link support (find and save the log file in Advanced > System Tool > System Log).

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Re:[Solution] Cannot read SMS messages on the Archer MR600
2021-06-29 08:24:48
Why so many beta versions. What if i want band selection, hide mesh and have the SMS fix at the same time?
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Re:[Solution] Cannot read SMS messages on the Archer MR600
2021-06-30 02:20:40

@kernash 

 

If you are already on the latest beta firmware which allows you to disable Onemesh feature, you may check if you still encounter an issue with the band selection or SMS, both should be also fixed on the latest beta firmware.

 

BTW, there will be a new official version to include all the fixes in the future.

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