MR6400 4g Sim Router will not connect to Internet after Powercyle / Power Cut
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MR6400 4G LTE Sim Card router will not establish Internet connection following a Power Cycle or Powercut.
Before a power-cyle, Router can establish Internet connection and no issues with signal (3 Bar) strong 4G coverage with strong speeds for area.
- Sim Card been user Vodafone unlimited data.
- Sim Card tested using mobile and no issues with 4G.
When router fails to connect with sim-card in place, router can be powered down, swap Sim card with another Vodafone sim card and restart router, issue resolves.
Power Cycle/Cut Power to router, plug in again and issue re-appears, no connection to Internet.
Factory reset with sim card in-place or removed does not resolve issue.
Only way that seems to resolve issue is to power down, swap sim cards and restart router.
No experience using TP-Link MR-6400 router in past but cant understand why a power cycle would break link and never re-establish connection.
Router left powered up overnight >12Hours and no connection was established or if it was was not retained.
No issues with signal strength once connection is present.
Surely this is not common behavior for a router. Other brands of router pick internet connection withing 5 mins of a power cut or power cycle.
Have know router to be on timed restarts to enhance performance. This doesn't look like its possible with this brand/model.
ANY HELP APPRECIATED.
Extra details:
Firmware version:1.1.0.0.91 v0001.0
Build: 200511
Rel: 43036N
Hardware Version: TL-MR6400 v5 00000001
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2021-10-01 00:00:23 [5] 4G: init LTE module, set flowstat [enableDataLimit 0, enablePaymentDay 0, paymentDay 1, limitation 0, warningPercent 90]
2021-10-01 00:00:23 [5] 4G: LTE Module: profile num [1], default profile [1], active profile [0]
2021-10-01 00:00:23 [5] 4G: DM: profile num [0], default profile [0], active profile [0]
2021-10-01 00:00:24 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:00:24 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:00:25 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:00:25 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:00:25 [6] 4G: ERROR: Verbose Call end reason = 209, type = 2.
2021-10-01 00:00:25 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:00:25 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:00:25 [6] 4G: ERROR: Verbose Call end reason = 211, type = 2.
2021-10-01 00:00:25 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2021-10-01 00:00:25 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:00:25 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:00:26 [5] System: Enable IPv4 SPI Firewall
2021-10-01 00:00:26 [5] System: Enable IPv6 SPI Firewall
2021-10-01 00:00:33 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:00:33 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:00:33 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:00:33 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:00:33 [6] 4G: ERROR: Verbose Call end reason = 209, type = 2.
2021-10-01 00:00:33 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:00:33 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:00:33 [6] 4G: ERROR: Verbose Call end reason = 211, type = 2.
2021-10-01 00:00:33 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2021-10-01 00:00:33 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:00:33 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:00:49 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:00:49 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:00:49 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:00:49 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:00:49 [6] 4G: ERROR: Verbose Call end reason = 209, type = 2.
2021-10-01 00:00:49 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:00:49 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:00:49 [6] 4G: ERROR: Verbose Call end reason = 211, type = 2.
2021-10-01 00:00:49 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2021-10-01 00:00:49 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:00:49 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:01:21 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:01:21 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:01:21 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:01:21 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:01:21 [6] 4G: ERROR: Verbose Call end reason = 209, type = 2.
2021-10-01 00:01:21 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:01:21 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:01:21 [6] 4G: ERROR: Verbose Call end reason = 211, type = 2.
2021-10-01 00:01:21 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2021-10-01 00:01:21 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:01:21 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:02:25 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:02:25 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:02:25 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:02:25 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:02:25 [6] 4G: ERROR: Verbose Call end reason = 209, type = 2.
2021-10-01 00:02:25 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:02:25 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:02:25 [6] 4G: ERROR: Verbose Call end reason = 211, type = 2.
2021-10-01 00:02:25 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2021-10-01 00:02:25 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:02:25 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:04:33 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:04:33 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:04:34 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:04:34 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:04:34 [6] 4G: ERROR: Verbose Call end reason = 209, type = 2.
2021-10-01 00:04:34 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:04:34 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:04:34 [6] 4G: ERROR: Verbose Call end reason = 211, type = 2.
2021-10-01 00:04:34 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2021-10-01 00:04:34 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:04:34 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:06:13 [6] System: Device(AC:67:5D:8D:DB:AA) joins in 2.4G Wlan
2021-10-01 00:06:13 [5] DHCPD: Recv REQUEST from AC:67:5D:8D:DB:AA
2021-10-01 00:06:13 [5] DHCPD: Send ACK to 192.168.1.101
2021-10-01 00:06:42 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:06:42 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:06:42 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:06:42 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:06:42 [6] 4G: ERROR: Verbose Call end reason = 209, type = 2.
2021-10-01 00:06:42 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:06:42 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:06:42 [6] 4G: ERROR: Verbose Call end reason = 211, type = 2.
2021-10-01 00:06:42 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2021-10-01 00:06:42 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:06:42 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:07:59 [6] System: User(Mac:AC:67:5D:8D:DB:AA;IP:192.168.1.101) logs in.
2021-10-01 00:08:50 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:08:50 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
2021-10-01 00:08:50 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:08:50 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:08:50 [6] 4G: ERROR: Verbose Call end reason = 209, type = 2.
2021-10-01 00:08:50 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2021-10-01 00:08:50 [6] 4G: ERROR: Call end reason = 1.
2021-10-01 00:08:50 [6] 4G: ERROR: Verbose Call end reason = 211, type = 2.
2021-10-01 00:08:50 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2021-10-01 00:08:50 [6] 4G: USER: Get ISP's profile now.
2021-10-01 00:08:50 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Vodafone profname:Vodafone apn:isp.vodafone.ie usr:vodafone psw:vodafone
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Hi, thank you very much for your time and patience.
I would like to forward your case to the senior engineers and could you please help me check the following information:
1. Please send me some screenshots of the advanced>status page when internet service is not available after power-cycle /power cut.
2. As for the system log, could you please refer to the following instruction to save the system log again：
--power cycle the router.(the internet service would be cut off).
--take out the original SIM card and swap with a new one.(Please still keep the router powered on).
--please check whether the internet service recovered.
---save the system log.(please make sure the router was powered on all the time.)
Thanks again.
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