Some issues with the iOS app - german appstore version of 2021-10-25

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Some issues with the iOS app - german appstore version of 2021-10-25

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Some issues with the iOS app - german appstore version of 2021-10-25
Some issues with the iOS app - german appstore version of 2021-10-25
2021-10-25 09:34:47
Model: Tapo C110  
Hardware Version: V1
Firmware Version: 1.1.8

Dear all,

I came across some annoying issues for the iOS app - please forward to your developers.

1) Pop-up "Micro SD detected...." - I see it almost EVERY time I access a camera via the app - let it be C100, C200, C110, C210, C310 - and it is really annoying. Even if I do follow the pop-up and do some config for the recording & SD, it comes back. Please advise on how to get rid of it or check in your code.

2) When looking at the recorded sequences (payback and storage button) and saving parts of it locally to the iphone by pressing the camera button, the recording freezes when there is a change from daylight to night mode in the played file. The daylight part is recorded and you can see the time counter increasing, but when the camera switches to IR and grayscale picture, the recording freezes (counter stops) and you have to stop and press the camera button again.

Please correct.

3) Sometimes you see the live camera view stopping and the text "tap to refresh". In most cases, tapping will not do anything, the picture stays frozen. You need to restart the app to get a live picture again.

Please correct.

4) I want to change the order of the cameras in my camera overview. The feature is offered, but ends up in the pop-up that the feature is not supported at the moment. The "moment" lasts very long already, it would be nice to finally have the feature ;-) Thanks!

That's all for the moment. Thanks for taking care.

 

 

  0      
  0      
#1
Options
1 Reply
Re:Some issues with the iOS app - german appstore version of 2021-10-25
2021-10-26 02:05:03 - last edited 2021-10-26 02:12:15

@Tapolaf 

1) For the pop-up "Micro SD detected...."  may I know does this happen to all the cameras or certain camera, have you tried power off camera, remove and  reinsert SD card?  Please try to troubleshoot as the guide below and see if that helps: 

What should I do if the SD card doesn’t work properly on my camera?
If the concern persists, please verify if SD card is Fake (expanded capacity) with H2testw software and share a photo of the result with us( NOTE: back up important files before run the test)  https://www.tp-link.com/en/support/faq/2592/

Please let me know the brand and capacity of your SD card ; the Mac address of the camera(share by PM) ;and share with us a link of the SD card if possible. 

 

For the second issue, as far as I know that has been fixed,  can you do a screen recording on the phone and share to us

Please also let me know the Tapo APP version  (Tapo APP-> Me-> About)  , the model of your phone and its IOS version, many thanks!  

As this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and feel free to let us know how it goes. Thank you!

 

 

  0  
  0  
#2
Options