Solution Archer AX20 Drops Internet Connection Since 1/7/2022 [RESOLVED]
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2022/10/13 Update:
This issue described in this article has been addressed and fixed within the latest official firmware, please check for the updates on the router web GUI or via the Tether App, or download and install the latest official version from the local website.
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This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Archer C6U(EU)_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions:
We here provide a beta firmware for the Archer router that aims to resolve the dropping issue, please give it a go, and let the community know if it works.
Download link (Updated on 2022-1-29):
Note: Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
Updated on 2022-1-29:
The official firmware has been released for the following models already, please check for the updates on the router web GUI or via the Tether app.
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20(US)_V2.0
Archer AX20(EU)_V2.0 (Be aware that this official version is not available now from the router web or the download website, we provide an early release here in the community for those who have installed the previous version and have an issue with the 5GHz connection.)
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 521268] Archer AX20 Drops Internet Connection Since 1/7/2022. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
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I have AX20 v1.0 (EU version) and it seems somehow I'm not affected by the issue. I haven't noticed any disconnections or WAN light turning red/amber. I'm running FW version
1.3.2 Build 20210902 rel.35277(4555), with auto update set to off (updating manually).
Do we know what might cause issues mentioned by users? And, I believe many affected are wondering, when can we expect new stable FW release for AX20 with this fix implemented?
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@Kevin_Z I`m having this same issue but when i tried to update the firmware I just get a pop up that says unable to update no error codes or anything is there some other solution ive already tried to power cycle.
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Be sure you are installing the correct beta firmware on the router, if your router hardware is Archer AX1800(US) v1.20, you can only install the beta firmware provided for Archer AX1800_V1.20, but not the one for Archer AX1800_V1.0. Please confirm.
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@Kevin_Z Correct that is the one I used but no luck.
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Was there an error message? Please send us a screenshot of the upgrading process, we will confirm.
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This disconnect issue could be ISP-related also, so not all Archer AX20 will experience the dropping issue. As confirmed with the developers, there will be an official firmware soon, please pay attention to the product firmware download on the official website, we will also update this thread once the official firmware is available.
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You can install the beta firmware we provided in my original post, then monitor the connectivity again.
gabklein wrote
This might be related, but every time my router auto-reboots (I set it to happen every monday at 4am), the router comes back with internet down, I have to manually reboot it for the internet to come back.
any tips? Thanks
Firmware Version:
2.1.2 Build 20210901 rel.75450(5553)
Hardware Version:
Archer AX20 v2.0
It generated no logfile entries
I tried disabling/enabling auto-boot in settings as recommended in another post, let's see what happens next monday lol
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hi, installed an update for ax20 v1.0. The issue seems to be solved, thank you
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Hi, Which update I should use? When trying it just gives me unable to update error message.
So far I have used these beta version SW's:
Archer AX20_V1.0_210902
Archer AX20_V1.20_211221
Archer AX20(EU)_V2.0_210901
And my SW/HW setup is currently:
Version: 1.3.2 Build 20210902 rel. 35277
Hardware: Archer AX20 v1.0.
Located at Finland, Europe
This is bad situation since I'm working from home and this only half year old router is disconnecting several times per day. Maybe the last Tp-link device I will buy.....
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You should download and install this one Archer AX20_V1.0_210902, please try again. Be sure you have unzipped the downloaded file first, then choose the bin file in it when upgrading the firmware from the router web GUI.
If it still fails, please show us the error screenshot.
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