Deco P9 issues with Netflix
hi
we installed Deco P9 in our home in Jun-21.
Since then we have been having issues with our Netflix account and access from all devices in our home (smart tvs, laptops, mobile phones, ipads). The issue is that occasionally like maybe once or twice a month, we notice our Netflix profile pics change to different pics and all of Netflix's 3P content is no longer accessible for e.g. Friends, Star Trek, Go Titans Go etc. After a couple of days, our profile pics return to the ones we have selected and all the 3P content comes back. This keeps happening.
Today I contacted Netflix customer support who told me all the 3P content is available on Netflix from Ireland where I live and suggested I either have a proxy or a VPN connection that is causing these issues. The only thing I could think of is the Deco mesh we installed in Jun last year.
So I tested this. I connected my mobile phone to mobile data instead of our wifi network, and behold all 3P content comes back. If I switch back to the wifi network, the 3P content no longer appears in our account profiles (I checked all profiles). Second test: I connected my laptop directly to the ISP modem (to which the deco router is connected). Lo and behold, all 3P content comes back & our profile pics return to the ones we selected.
So the issue is being casued by Deco.
Can someone suggest a solution for this? I looked in the app and nothing there jumps out at me plus I'm wary to change anything in case we lose all internet access. I'm not very tech savvy. As a last resort I would need to uninstall Deco, which would be a shame as I really like its utility but alas my family will choose Netflix over Deco I know for sure.
thanks
Best,
Kunwar