TP-Link Archer VR2800 unable to connect to new BT Hub2
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Changed my internet provider to BT. I have been using archer vr 2800 as a router. I reset the router and have been trying to connect it to the bt hub for the last 3 days and am having no luck. I have access to the internet using the hub, I connected the router to the hub via Ethernet so I can access the router but I am unable to establish a connection. TP link shows:
Internet status: Disconnected
Please check the line quality with your internet service provider
Connection Type: PPPoE
IP address 0.0.0.0
DNS Server 0.0.0.0.0.0.0.0
Gateway. 0.0.0.0
Not very technical and am sure there is a simple solution but after 3 days of reset, reboots and scouring the internet for assistance, disabling DHCP, more resets etc I am loosing the will to carry on. Any assistance would be appreciated.
Thank you for getting back to me, Had a few family issues so had to disapear for a week.
I am not the most technical of people so please bear with me.
The router worked with my virgin internet, once I had it up and running my somewhat erratic virgin connection actually worked, beginning to wish I never changed but couldnt keep up with the price hikes.
I have had a small white open reach box fitted by the BT engineer, currently there are 3 green lights showing. The power and PON light are solid green but the LAN light is constantly flashing. I took BT TV and now TV so was following the instructions to add the VR2800 to boost my signal through the house as internet is in constant use due to security cameras, working from home and multiple devices used by the kids.
I have tried bypassing the hub and connecting straight to the Archer VR2800 but still unable to access the internet and unable to view my tv package so back to the drawing board.
I am using bthomehub AT btbroadband DOT com with BT password.
Hey Sue
I am a BT customer also, the username is simply bthomehub AT btbroadband DOT com with password BT is that what they provided? You tried this? screenshot below
Also what type of connection are BT giving you? Is it Fibre or Full Fibre? if you are standard fibre (up to 80mbps) set this as PPPoA (not PPPoE as in my picture below) The give away for full fibre is they will have installed a small white box in your house, if this is the case the VR wont work for you. The VR2800 only works on standard fibre connections
Reading your post also don't try connecting this into the BT hub, you are best bypassing the BT hub to use this instead of the hub. Remove the hub and place the phone line into the VR2800. Set the Username and Password as below, select VDSL if it asks you and that should be it.
If you post a pic of your setup we can take a look and see should you get stuck
Thank you for getting back to me, Had a few family issues so had to disapear for a week.
I am not the most technical of people so please bear with me.
The router worked with my virgin internet, once I had it up and running my somewhat erratic virgin connection actually worked, beginning to wish I never changed but couldnt keep up with the price hikes.
I have had a small white open reach box fitted by the BT engineer, currently there are 3 green lights showing. The power and PON light are solid green but the LAN light is constantly flashing. I took BT TV and now TV so was following the instructions to add the VR2800 to boost my signal through the house as internet is in constant use due to security cameras, working from home and multiple devices used by the kids.
I have tried bypassing the hub and connecting straight to the Archer VR2800 but still unable to access the internet and unable to view my tv package so back to the drawing board.
I am using bthomehub AT btbroadband DOT com with BT password.