Official Firmware of VPN Client for Archer AX11000/AX6000 V1 is available

Official Firmware of VPN Client for Archer AX11000/AX6000 V1 is available

159 Reply
Re:Discussion or Issue Report after Upgrading to latest official Archer AX11000 1.3.1 Build 20220721
2022-09-15 01:57:34

@dhm_11000 

 

Thank you very much for following up on this issue.

 

Do you mean you have already downgraded to the previous 1.3.0 version? Was there an issue when upgrading to the beta firmware?

 

If you are willing to investigate the issue further, we suggest installing the beta firmware on the AX11000 and sending us the router log for further analysis.

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#62
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Re:Discussion or Issue Report after Upgrading to latest official Archer AX11000 1.3.1 Build 20220721
2022-09-16 13:30:48

  @Kevin_Z 

Do you mean you have already downgraded to the previous 1.3.0 version? Was there an issue when upgrading to the beta firmware?

 

Yes, 1.3.0 Build 20220221 rel.50072(5553)

I had minor issues with beta interaction and Tether app. A lot of the Name/Mac Address associations were forgotten.

Since my experience had been the internet access offline overnight, I decided to wait until stable tested fixed release is out.

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#63
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Re:Discussion or Issue Report after Upgrading to latest official Archer AX11000 1.3.1 Build 20220721
2022-09-21 18:09:04

  @Kevin_Z 

 

Regarding this issue, we would like to know:

1. Is the internet connection 100% stable before this firmware update? Is updating the AX11000 firmware to 1.3.1 Build 20220721 the only change before and after the internet issue occurs?

Yes and Yes

 

2. When the internet is not available, what is the LED status on the AX11000, orange or white?

Orange

 

3. How often does the disconnect issue happen? several hours or minutes or days?

Days

 

4. Will the internet recover if you click the Release then Renew on its web GUI?

Have not tried this.  I power off and power on the router to restore connection.

 

5. Your Country and your Internet Provider.

US

Frontier Fiber

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#64
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Re:Discussion or Issue Report after Upgrading to latest official Archer AX11000 1.3.1 Build 20220721
2022-09-22 02:42:55

@Dog24 

 

Thank you very much for posting on the community and following up on this thread.

 

For the issue you're experiencing, it's suggested to install the beta firmware I provided in my original post here, which should have addressed the issue. Please let me know if the issue gets resolved or not with it.

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#65
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Re:Discussion or Issue Report after Upgrading to latest official Archer AX11000 1.3.1 Build 20220721
2022-10-03 21:04:11

  @Kevin_Z 

 

I'm also running into this Poor Network issue now, but I haven't in the past.  Previously, I was using a pretty old ONT unit from Verizon FIOS.  I've since moved in with my fiance and sought to cut over to my router at her house which has a different ONT.  The Poor Network message has happened about 2-3x a day since installing the new router last week.

 

Some other behavior I can note:

 

  • I have gigabit service and the G3100 Fios router as a backup
  • Straight from the ONT to laptop, I pull about 900mb/900mb (Speedtest.net, Fast.com)
  • From the AX11000, I regularly see my upload speed drop to less than 100mb
  • I wasn't using the speed test on the router as I've read it's not been accurate in the past
  • I've tried with both QOS fully disabled and set to 1000/1000 Standard
  • I've installed the beta build, but still saw the diminished upload speeds
  • I have Parental Control and AV disabled

 

I'm a pretty technical user, and I'd be willing to do some troubleshooting or testing if needed, but as of now, we've defaulted back to the G3100.

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#66
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Re:Discussion or Issue Report after Upgrading to latest official Archer AX11000 1.3.1 Build 20220721
2022-10-24 00:58:30

Im on 1.3.1 Build 20220721 rel.61848(5553) and dont seem to be having issues, will the beta version go final soon? 


What were the major issues with 1.3.1 Build 20220721 rel.61848(5553) ?

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#67
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Re:Discussion or Issue Report after Upgrading to latest official Archer AX11000 1.3.1 Build 20220721
2022-10-25 08:48:24

 

bhowes wrote

Im on 1.3.1 Build 20220721 rel.61848(5553) and dont seem to be having issues, will the beta version go final soon? 


What were the major issues with 1.3.1 Build 20220721 rel.61848(5553) ?

 

@bhowes As reported by some community users, the internet on the router is not stable after upgrading to the 1.3.1 version. Since there is no issue in your network, you can just leave it and wait for the next official version.

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#68
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Re:Discussion or Issue Report after Upgrading to latest official Archer AX11000 1.3.1 Build 20220721
2022-10-25 08:56:53

  @Kevin_Z Thanks for the info, any timeframe on the next official version?

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#69
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Re:Discussion or Issue Report after Upgrading to latest official Archer AX11000 1.3.1 Build 20220721
2022-10-25 08:57:57

  @Kevin_Z 

OK, I too haven't had any (real) problems with the latest official release, which was nevertheless taken down some weeks previously.

But for when is the next - definite - release planned?

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#70
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Re:Discussion or Issue Report after Upgrading to latest official Archer AX11000 1.3.1 Build 20220721
2022-10-25 09:08:08

@bhowes @Maciej 

 

Hello, thanks for asking for the official version.

 

As confirmed with the development team, the new official version is under testing and could be available soon. Please wait patiently and check for the updates on your router web GUI later.

 

I will also update the thread once the new firmware is ready and available.

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#71
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