Solution SIM card is detected but network type shows "No Service" with Italy Tiscali or Fastweb SIM card
Solution SIM card is detected but network type shows "No Service" with Italy Tiscali or Fastweb SIM card
This Article Applies to:
All LTE Gateway Routers and MiFi devices
Issue Description/Phenomenon
When inserting a Tiscali or Fastweb mobile SIM card into the 4G device, SIM card is detected but network type shows "No Service" on Advanced->Status page, such as the screenshot below:
Available Solution
Please try to download and upgrade to the firmware below:
| Model No.&Hardware Version | Download Link of Beta Firmware |
|---|---|
| TL-MR6500v(EU) V1 | |
| TL-MR6500v(EU) V1.20 | TL-MR6500v(EU)_V1.20_221201 |
| TL-MR6500v(EU) V1.30 |
TL-MR6500v(EU)_V1.30_221202 |
| TL-MR6400(EU) V3/V4 |
TL-MR6400(EU)_V3/V4_221123 |
| TL-MR6400(EU) V5.0 |
TL-MR6400(EU)_V5.0_221123 |
| MR6400(EU) V5.20 |
TL-MR6400(EU)_V5.20_221122 |
| MR6400(EU) V5.30 |
TL-MR6400(EU)_V5.30_221123 |
| Archer MR600(EU) V2 |
Archer_MR600(EU)_V2_221123 |
| Archer MR600(EU) V3 |
Archer_MR600(EU)_V3_221230 |
| Archer MR200(EU) V5.20 |
Archer_MR200(EU)_V5.20_221201 |
| Archer MR200(EU) V5.30 |
Archer_MR200(EU)_V5.30_221229 |
| Archer MR400(EU) V5.30 |
Archer_MR400(EU)_V4.30_221222 |
| Archer MR500(EU) V1 |
Archer_MR500(EU)_V1_230103 |
| M7200(EU) V3 |
M7200(EU)_V3_230308 |
| M7200(EU) V2 |
M7200(EU)_2.0_230710 |
| M7350(EU) V7 |
M7350(EU)_V7_230308 |
| M7450(EU) V2 |
M7450(EU)_V2_230320 |
| M7650(EU) V1.1 |
M7650(EU)_V1.1_221228 |
| M7000/M7010(EU) V1.0 |
M7000(EU)_V1.0_230117 |
| M7000/M7010(EU) V1.30 | M7000(EU)_V1.30_230131 |
Note: Please double-check the hardware version on the product label to avoid wrong firmware update.
If the problem still cannot be resolved, please follow the steps below for troubleshooting.
Troubleshooting Steps:
1. Check which APN profile it is using now on Advanced->Network->Internet page, if it is not Tiscali profile, please select Tiscali profile in the profile list, if no Tiscali profile listed, please create a profile manually
2. Insert the SIM card into another 4G device or smartphone at the same location to see if it works on 4G, if so, please check the 4G band working on another 4G device or smartphone:
https://www.tp-link.com/en/support/faq/3488/
3. Share with us screenshots of Advanced->Status page, Advanced->Network->Internet page, then save a system log file on Advanced->System Tools->System Log page.
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Hi, may I know the firmware version of your MR550? and does it show MR550 or MR500 on the web interface?
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Hi, since your ISP is not Tiscali or Fastweb, there is no need to install the beta firmware in this post, because the causes are usually different even though the problem seems to be the same.
It is recommended to start a new thread and provide screenshots of Advanced->Status page, Advanced->Network->Internet page along with system log file.
You could also try troubleshooting by following this guide: Troubleshooting guide of no internet access with TP-Link Wireless 4G LTE Router working as 3G/4G Router Mode
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Ciao, ho un MiFi M7000 Ver. 2.0 che non naviga con Sim Fastweb, nonostante io sia entrato in Apn e abbia seguito le istruzioni.
Esiste un firmware beta che risolva il problema?
Grazie
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Hi, I've a m7000 v 1.0 mobile router. It worked perfectly with my fastweb sim card from december 2022 till last month, then it stopped, no internet connection. Since work was like crazy, I went back to the original mobile router (by fastweb) I used before the m7000 - it has no problem connecting.
I've tried everything in the community, even installing the new firmware, but nothing - the only way to make the connection work is to ALWAYS use roaming instead of 4g, which of course is a big problem.
Firmware Version: 1.0.11 Build 230117 Beta.418n
A couple of screenshots - I don't have the exact pages you request in the post, I hope that's ok.
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ciao, l'assistenza (lentissima) mi ha inviato dopo quasi un mese il link per il firmware beta per M7200 V2 e magicamente... il link non porta a nessun download!
Ho segnalato il tuo stesso problema con Sim Fastweb (che ha funzionato benissimo per un mesetto).
Ho scritto di nuovo e aspetto che mi inviino un nuovo link
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Hi, based on the screenshot, the SIM card is in roaming status, thus it requires you to turn on data roaming on the M7000 as well.
When you use the same fastweb SIM card on other device or your phone, did you enable roaming as well?
By the way, could you please try to change Network Mode from 4G Only to 4G Preferred? And if you change Network Search from Auto to Manaul, do you see Fastweb in the available network list?
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Hi, I just saw you in another thread and already replied:https://community.tp-link.com/en/home/forum/topic/559264?replyId=1243124
However, that thread is related to wireless security type, so if your device is with Fastweb internet issue instead of the wireless security type issue, there is no need to install that beta firmware.
We have updated the solution on this thread and added the M7200 V2 beta firmware for fastweb issue, please check if it works.
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