If you're experiencing slow download or upload speeds with your TX401 device, there are several potential factors that could be causing the issue. Here are some troubleshooting steps you can follow:

Check your internet connection: Make sure your internet service is functioning properly. Test the speed on other devices to determine if the issue is specific to the TX401 or your overall network.

Positioning of the device: Ensure that the TX401 is placed in an area with a strong and stable Wi-Fi signal. Walls, obstructions, or distance from the router can affect the signal strength.

Restart the TX401 and the router: Sometimes, a simple restart can resolve connectivity issues. Turn off both the TX401 and your router, wait for a few seconds, and then turn them back on. This can help refresh the network connection.

Regards,

Rachel Gomez