Solution India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801
For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815
For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816
For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815
For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928
For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127
For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425
For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425
For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425
For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313
Notes:
1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.
If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.
3) We will update this thread once there is any other beta firmware for other models or versions.
4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
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@Sunshine Any updates please. Hope the firmware update can solve the issue or there is a Hardware limitation in Mr600 V1?
Please let us know asap so that we can think of other Solutions like porting out from Jio to Airtel Mobile operator
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@Mr600_v2 please suggest some solution for tplink mr600 v2 , I replace my jio sim card with a new one (of same no) but problem is still continue., I think tp link have to issue an firmware or isp upgrade to solve this problem
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@senpoos1 I am using tplink Mr 200 v5.3 . I am also facing the same problem. Old 4g jio sim is working very well. But new upgraded jio sim is not working. It's showing connected to internet but internet can't be accessed through wifi or lan. Is there any kind of solution of this problem
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@Sunshine I just purchased MR600 V3, and facing the same issue with Jio SIM. I will share the logs and screenshots via email.
Kindly suggest a solution or workaround as fast as possible or else this router would be a waste of money.
Hopefully, the TpLink team can understand the pain we are facing.
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Same here man and i think they don't care about this because it has been 2 months for this issue
i mailed them with all the screenshots they said they are working on it but still no solution
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@Sunshine please let us know the progress, it's more than a month and we are not using the Tp-Link Router with Jio SIM. I don't know what changed after Jio 5g upgrade and now they provide only ipv6 and no ipv4?
Please let us know if the issue cannot be fixed by Firmware and Hardware has a limitation. Then we Wil look for other options.
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@Sunshine Any Update ?
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They are just giving excuses man not trying to find solution for the issue worst customer support ever
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wasted my 9k on this mr600 router
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Helpful: 42
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Replies: 423