Solution India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801
For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815
For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816
For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815
For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928
For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127
For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425
For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425
For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425
For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313
Notes:
1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.
If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.
3) We will update this thread once there is any other beta firmware for other models or versions.
4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
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@Sunshine HI,
Internet is not working even after updating firmaware in MR6400. Network also only one Bar where as i get full network in my mobile.
Router Model is TL-MR6400 (EU) ver 5.30
Can you please help how i can rectify this
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Test This Version
https://static.tp-link.com/upload/beta/2023/202308/20230803/TL-MR6400(EU)_V5.30_1.6.0_230801.zip
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@TitoX Hi. Thanks for the response.
Tried updating the firmware shared by you but the problem is not resolved.
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Hi, When using Jio 5G SIM on MR6400 V5.30 and MR600 V2 with the latest beta firmware, please check the default profile settings on the Advanced->Network->Internet page, if the PDP Type is not on the "XLAT", please create a new profile manually and set PDP Type to "XLAT", then check if everything will work fine.
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Hi, thank you very much for the update, glad to hear that the issue has been resolved.
Could you please help to confirm the MCC and MNC of your Jio 5G SIM card? In this way, we could update the default profile for the specific MCC&MNC so that it can be plug and play without adding profile manually.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
Navvi12 wrote
@Sunshine Thanks for suggetion. Looks like it is working fine after adding profile with XLAT.
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@Sunshine When can we expect the firmware upgrade for MR200 v5?? If you require some details I can help. But please escalate it faster.
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@Sunshine Hi, Tried but not working. Mobile is giving better signal coverage than this
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Hi, do you mean internet still doesn't work after manually creating XLAT profile?
Please share with us screenshots of Advanced->Status page, Advanced->Network->Internet page along with the system log file.
By the way, for the signal coverage issue, do you mean the LTE signal strength on MR6400 is too weak? If so, please check the LTE band on both MR6400 and your mobile phone to see if they are using the same band or not.
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