Solution India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801
For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815
For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816
For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815
For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928
For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127
For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425
For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425
For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425
For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313
Notes:
1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.
If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.
3) We will update this thread once there is any other beta firmware for other models or versions.
4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, based on other user feedbacks, if the Jio SIM is 4G and never used on 5G phone or updated to 5G, it should still work.
Besides, the latest beta firmware for MR600 V2 has already resolved the 5G Jio SIM issue, so please don't worry.
- Copy Link
- Report Inappropriate Content
Hi, may I know the firmware version of your MR600 V2? the latest beta firmware for MR600 V2 should work for both Jio and also other ISP SIMs, please make sure the APN profile has changed to Airtel profile after you insert Airtel SIM.
If Airtel SIM still doesn't work, please share with us screenshots of Advanced->Status page and Advanced->Network->Internet page along with system log file.
Abhi07 wrote
I have updated my MR600 V2 to beta firmware. Now want to use Airtel sim instead of Jio sim in it. I am unable to connect internet with airtel sim. Pls help
- Copy Link
- Report Inappropriate Content
SAS786 wrote
MR600 v3 Beta version 230506 not working wifi and lan please New update
Hi, may I know if you are using Jio SIM or other SIMs? It might not work properly with other SIMs and we will update a new firmware to solve other SIM issue.
However, Jio SIM should work on the MR600 V3 beta version 230506, if it doesn't work, please share with us screenshots of Advanced->Status page, Advanced->Network->Internet page along with system log file.
Please also make sure the same SIM works fine on other 4G devices.
- Copy Link
- Report Inappropriate Content
Not working wifi and lan mr600 v3 Beta version 230506
- Copy Link
- Report Inappropriate Content
Airtel sim doesnt work at all. Not that "it might not work properly".
I am not asking for beta software that works with both Jio and airtel.
There is no ETA of new beta and i cannot wait till it is available as I need it for WFH.
All I am asking for is stock firmware that works with other carriers( Software that came with the router when bought)!!
It is available for other variants like V2 etc and why can it not be shared here?
I can understand t not sharing the stock firmware only when security is compromised!
- Copy Link
- Report Inappropriate Content
Hi, MR600 V3 stock firmware is available on global site: Firmware Download for Archer MR600 V3, we will contact India local team about the India site.
However, I am afraid the Airtel still doesn't work after you installing back the stock firmware, and new beta firmware for MR600 V3 is expected to be available this week. I will share it with you as soon as possible once I get it.
- Copy Link
- Report Inappropriate Content
Hi
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Unable to load log files
- Copy Link
- Report Inappropriate Content
Information
Helpful: 42
Views: 81719
Replies: 423