Solution India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801
For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815
For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816
For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815
For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928
For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127
For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425
For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425
For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425
For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313
Notes:
1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.
If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.
3) We will update this thread once there is any other beta firmware for other models or versions.
4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
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Thanks a lot for the update .. Will be expecting your response once available
Sunshine wrote
Hi, MR600 V3 stock firmware is available on global site: Firmware Download for Archer MR600 V3, we will contact India local team about the India site.
However, I am afraid the Airtel still doesn't work after you installing back the stock firmware, and new beta firmware for MR600 V3 is expected to be available this week. I will share it with you as soon as possible once I get it.
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Yes its working fine on another devices. In fact it worked for few minutes on router MR 600 V2 but then suddenly stopped working.
Thanks for prompt reply
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@Sunshine Any idea when we can expect the firmware for MR600 V1 please
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Hi, do you mean Airtel SIM still doesn't work now, even after creating IPv4 only profile?
If so, please email support.forum@tp-link.com and provide the screenshots and new system log file, our support engineer will continue to follow up.
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I tried to talk with our senior engineer, it will take longer time to provide the MR600 V1 beta firmware, because the V1 is an old version and kind of different from the V2 or v3, thus the solution on the MR600 V2 still has some problem when using on V1, they will need to do more modification and testing to solve the issue, so no expected time can be given now. I will continue to monitor the progress and share with you once there is any update.
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Sunshine wrote
Hi, we've tested the MR6400 V5.30 beta firmware on our end, it works fine, could you please try resetting the device to factory defaults by holding reset button for about 10s until the power LED flashing?
After that, please create the XLAT profile for Jio again and check if there will be Internet IPv4 address on Advanced->Status page.
@PrasanBhat Hello, may I know if the MR6400 V5.30 has been working with your Jio SIM after factory reset and adding XLAT profile manually?
We've received another MR6400 V5.30 case and confirmed that the Jio SIM works fine with the latest beta firmware after creating XLAT profile manually.
If it works for you as well, please share with us the MCC and MNC of your Jio 5G SIM card.
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@Sunshine +1 from me too for the V1 firmware. Please do ask the developers to give priority to this.
Regards
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Its got connected but after every 5 minutes its get disconnected. I have to refresh after 5 min. Why unstability?
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Hi, I just updated the beta firmware for MR600(EU) V3, please update the latest beta firmware Archer_MR600(EU)_V3_230811 and let us know if internet works with your Jio or Airtel SIM.
Note: For Jio SIM, if it is not plug and play, please remember to create APN profile manually and set PDP Type as XLAT.
Sunshine wrote
Hi, MR600 V3 stock firmware is available on global site: Firmware Download for Archer MR600 V3, we will contact India local team about the India site.
However, I am afraid the Airtel still doesn't work after you installing back the stock firmware, and new beta firmware for MR600 V3 is expected to be available this week. I will share it with you as soon as possible once I get it.
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