Solution India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801
For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815
For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816
For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815
For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928
For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127
For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425
For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425
For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425
For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313
Notes:
1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.
If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.
3) We will update this thread once there is any other beta firmware for other models or versions.
4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I've seen your another thread for the LTE disconnecting issue, and already replied: https://community.tp-link.com/en/home/forum/topic/626584?replyId=1262852
It is recommanded to follow up the new issue on your another thread.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
TheOneUser wrote
Hi, I've just replied you in another thread: https://community.tp-link.com/en/home/forum/topic/620606?replyId=1263728
Since you are using Telekom Germany SIM card, we are not sure if the issue is the same as India Jio at this moment, it is recommended to follow up your case in another thread.
- Copy Link
- Report Inappropriate Content
@Sunshine TL mr6400 v4 please provide
- Copy Link
- Report Inappropriate Content
even i am also waiting from long peroid
- Copy Link
- Report Inappropriate Content
@Sunshine I have purchased Tp-Link mr600 v3 and i have follow this steps so internet is working but its continuously disconnecting from the internet so i have to reconfigure internet profile again and again.. Please provide a better solution
Thank you
- Copy Link
- Report Inappropriate Content
@Sunshine please provide beta Firmware for mr400 v4
- Copy Link
- Report Inappropriate Content
Please provide the solutions, new ISP FILE as well as new firmware for mr600 v3
- Copy Link
- Report Inappropriate Content
@Sunshine When can we expect official firmware for MR600 v3?
- Copy Link
- Report Inappropriate Content
Please update about MR200 V3
- Copy Link
- Report Inappropriate Content
Information
Helpful: 42
Views: 84555
Replies: 423