Solution India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
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This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801
For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815
For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816
For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815
For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928
For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127
For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425
For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425
For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425
For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313
Notes:
1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.
If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.
3) We will update this thread once there is any other beta firmware for other models or versions.
4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
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Firmware Version:1.4.0 0.9.1 v0001.0 Build 210601 Rel.32393n Hardware Version:TL-MR100 v1 00000002 IMEI:862470044648873
Any update for MR100 yet? If not, is it likely to happen soon?
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@Sunshine and all,
I found the easiest solution for this Jio 5G sim problem. (I have MR200 v5.0)
1. Just put your sim back in the 4G mobile device.
2. And from the network apn protocol settings choose ipv4 only
3. Restart your mobile device.
4. And then put the sim back in the router. That's all.
5. Check in the router admin page the ipv4/ipv6 address is getting added.
It worked for me🙌
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@Sunshine After the firmware update internet is working but there is drop. Like if I am on a call then the video gets stuck occasionally and show poor network. Also the internet speed is too low. Not able to attach logs so pasting some of the text here.
2023-12-12 13:47:19 [6] 4G: USER: Get user's profile now.
2023-12-12 13:47:19 [6] 4G: USER: GetCurrProf result is: ipver:3 staticApn:0 authType:2 pkgName:internet profname:internet apn:jionet usr: psw:
2023-12-12 13:47:19 [6] 4G: USER: Get user's profile now.
2023-12-12 13:47:19 [6] 4G: USER: GetCurrProf result is: ipver:3 staticApn:0 authType:2 pkgName:internet profname:internet apn:jionet usr: psw:
2023-12-12 13:47:24 [6] 4G: USER: Get user's profile now.
2023-12-12 13:47:24 [6] 4G: USER: GetCurrProf result is: ipver:3 staticApn:0 authType:2 pkgName:internet profname:internet apn:jionet usr: psw:
2023-12-12 13:47:24 [6] 4G: USER: Get user's profile now.
2023-12-12 13:47:24 [6] 4G: USER: GetCurrProf result is: ipver:3 staticApn:0 authType:2 pkgName:internet profname:internet apn:jionet usr: psw:
2023-12-12 13:47:24 [6] 4G: USER: Get user's profile now.
2023-12-12 13:47:24 [6] 4G: USER: GetCurrProf result is: ipver:3 staticApn:0 authType:2 pkgName:internet profname:internet apn:jionet usr: psw:
2023-12-12 13:47:25 [6] 4G: USER: Get user's profile now.
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@Sunshine I using Archer MR600(EU) Ver:2.0 router and and I've downloaded multiple firmware's and none of them suitable. My currant firmware version is - 1.3.0 0.9.1 v0001.0 Build 210208 Rel.61056n If this is latest version, but I'm not getting PDP: XLAT option to connect internet using JIO sim in the router and your help is much appreciated.
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@Sunshine i am still facing issue, but i am using Jio post paid sim
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