Troubleshooting Troubleshooting: What to do If Fail to Configure Tapo H200 Hub
Here are some tips for resolving configuration issues with Tapo H200. Identify the error message you encounter in the Tapo App, and troubleshoot the issue based on the corresponding suggestions.
Case One: Unable to Find Your Tapo Device
When this error occurs, usually it indicates Tapo App fails to discover the device.
1. Ensure the smartphone and H200 are connected to the same network (same subnet) during the configuration. Disable VPN if any.
*For mesh router system users, ensure both the H200 and your smartphone connect to the mesh network. Avoid having one device connected to the primary router and the other to the mesh network, as this separates them onto different subnets. If you're not familiar with the network setup, wire the H200 to the satellite mesh unit instead of the main unit.
2. Update the Tapo App to the latest version.
3. <Before connecting ethernet cable> Ensure Tapo H200 enters onboarding mode (LED flashes orange and green), if not, perform a factory reset.
How to reset H200: Use a pin to press and hold the reset button until the LED starts flashing red.
4. Ensure the router's LAN port and the ethernet cable used function well. H200's LED turns to solid orange when connected to the router.
Tips: Connect a laptop to the same LAN port with the same ethernet cable, and verify whether the PC has internet access.
5. For iOS users, check if the Local Network permission for the Tapo App is enabled.
Why do I need to give local access permission to TP-Link apps in IOS 14?
Case Two: Pairing Failed
"Pairing failed" usually indicates Tapo device failed to join the router WiFi network or failed to obtain an IP address.
1. Confirm whether Tapo H200 has obtained an IP address successfully.
Tips: Go to Router's DHCP settings or client list, locate the H200 according to its Mac address.
2. Temporarily disable the router firewall and attempt to reconnect the H200.
3. Ping H200's IP address and share the test result.
If the problem cannot be resolved with the above suggestions, please contact the local technical support team for further assistance. Or post a new thread in the community.
Please provide as much detail as possible when contacting the support team or posting in the community to report a problem, including but not limited to:
1. *Important* The IP address of the setup phone and Tapo H200 when the error occurs.
- How to find IP address on your smart phone
- How to find IP address of the Tapo H200: check the client list of the router.
2. The error message you received.
3. The troubleshooting steps you've tried and the results.
4. Model of your router and the network topology.
5. Model and Android/iOS version of your phone
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Hi! I tried using an android phone, an iPhone, and iPad. All gadgets are connected to the main wifi. All gadgets still showed the same problem: Unable to Find Your Tapo Device.
What restrictions should I look for in the settings of the gadgets? So I know what to check in the settings. Thank you
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Can you check the IP address of your phone and the hub (check it through router's connected client list)?
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@Wayne-TP Hi! I had the previous Hub H200 replaced and just got it today. I'm still having the same problem, the hub still could not be paired with android and apple gadgets. I also checked the client list in the router, it shows that H200 is connected via LAN. I can't seem to figure out what is the problem with pairing the phones and the hub.
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DarleneM wrote
@Wayne-TP Hi! I had the previous Hub H200 replaced and just got it today. I'm still having the same problem, the hub still could not be paired with android and apple gadgets. I also checked the client list in the router, it shows that H200 is connected via LAN. I can't seem to figure out what is the problem with pairing the phones and the hub.
For your case, we recommend reaching out to the technical support team for assistance directly. To receive efficient follow-up, make sure to include all the relevant information outlined in this article.
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