Deco X80 AX600 - No 5G Connection only 4G

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Deco X80 AX600 - No 5G Connection only 4G

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X80 AX600 - No 5G Connection only 4G
Deco X80 AX600 - No 5G Connection only 4G
2024-03-20 07:56:50
Model: Deco X80-5G  
Hardware Version: V1
Firmware Version: 2.1.1

Replaced my EE Smarthub to the X80 as i was having numerous issues between the router and the mesh. Since replacing the Deco as my primary 5G Router I have never been able to connect to the EE 5G network, only receiving 4G.

 

I have followed guidance on previous threads and created a new EE Mobile Carrier profile on the Deco and I still only get 4G. Also since replacing the main deco unit with the X80 I am no longer able to use the network optimization in the app. I always get a detection failed error. Software is up to date, network have been rebooted several times.

 

Any advice would be greatfully received.

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Re:Deco X80 AX600 - No 5G Connection only 4G
2024-03-21 01:41:33

  @RobbTom 

Hi, Thanks for the feedback.

Could you please help me check the 5G coverage in the current location here first:

>Check your 5G coverage

 

Apart from the EE Smart Hub, have you tried to put the same SIM card into the mobile phone to check the internet mode?

Wait for your reply and best regards.

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