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Homeshield no longer recording app usage

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Homeshield no longer recording app usage

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

garrymc

2024-05-17 05:10:51

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Registered: 2024-05-17

Homeshield no longer recording app usage

2024-05-17 05:10:51

Tags: #HomeShield #Parental Control

Model: Deco X55

Hardware Version:

Firmware Version: 1.4.1 build 20231122 rel 40485

I am using android 16 (UI 6.0)

I have a paid subscription for homeshield and have noticed that it no longer recording the time used or apps/websites visited for under my kids parent control.

Is there any way to fix this.

Thanks

3 Reply

David-TP

2024-05-20 11:38:56

Posts: 12867

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Registered: 2020-04-14

Re:Homeshield no longer recording app usage

2024-05-20 11:38:56

@garrymc

Hi, welcome to the community.

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

Moreover, a new 1.5.1 firmware was released for Deco X55_V1 a few days ago.

It is also suggested to install the latest 1.5.1 version to see whether it helped:

https://community.tp-link.com/en/home/forum/topic/657342

Thank you very much and wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

garrymc

LV1

2024-06-02 12:23:58

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Registered: 2024-05-17

Re:Homeshield no longer recording app usage

2024-06-02 12:23:58

I have updated the firmware on my decoX55 to 1.5.1 but I still get no information about my childrens activty/time online. I have also used an APP log as you asked thanks Garry

David-TP

2024-06-05 02:09:25

Posts: 12867

Helpful: 1812

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Registered: 2020-04-14

Re:Homeshield no longer recording app usage

2024-06-05 02:09:25

@garrymc

Hi, Thanks for the update. The log has been received and forwarded to the senior engineers for further assistance.

Please refer to the email for more suggestions.

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Homeshield no longer recording app usage

Homeshield no longer recording app usage

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