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Internet light not on/No internet access

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Internet light not on/No internet access

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Internet light not on/No internet access
Internet light not on/No internet access
2024-06-03 23:11:20 - last edited 2024-06-14 07:25:03
Tags: #Network Connectivity #Installation
Model: Archer AX1500  
Hardware Version: V6
Firmware Version: Next gen

The internet green light will not light up . Tried resetting/turning off&on & the WPS wi-fi button.

Any tips on what else I should do would be appreciated.

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Re:Internet light not on/No internet access
2024-06-04 03:32:10

  @Abaxa7 

 

Hi, thanks for posting question here.

Internet light being off or the "WAN Port Unplugged" message means that your Router's WAN port physical connection is disconnected. It might be a problem of the Ethernet cable, or your modem, or the router itself, here are some instructions for you:
1. Make sure the Ethernet cable between the Router and the modem is tight. Try a different Ethernet cable if you have one.
2. Connect a PC directly into your modem to verify if your modem is working well.
3. Login the web management interface of the Router, go to Advanced > Network > Internet > Internet Port Negotiation Speed Setting > set to "100Mbps Full Duplex".
Still having issues? Please contact local support for further instructions.

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Network Connectivity Installation