C500 audio issue
Hi
I have this issue, after i upgraded the latest version of firmware, the camera mic is not that loud thats why i need to put in max volume, and sounds like static.
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@Solla-topee hi. bought a new C500, i have the same issue. static noise, with odd "clicks", but no sound. i have tried to reset the camera, and tested the volume for the mic. theres only static noise. firmware is 1.0.6. is this the latest release, nothing appears when i check for updates.
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Hi,
1. The firmware version 1.0.6 is the latest firmware version of the Tapo C500 V2.
2. Can't you hear the sound from the camera when watching the camera's live feed on the Tapo app even if someone is talking or something making a sound in front of the camera?
3. Could you please send us a video showing the reported issue?
Best Regards
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hi @Solla-topee no sound on recordings or live video, nothing makes a difference. on this video i recorded live, while the car on the right was started, and the engine running. if you turn the volume way up, you can hear static "Clicks" 
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If i shout loudly you can hear it, but normal talk dosent register
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Hi,
Please check if the following suggestion will be helpful.
1. Adjust the volume of the camera's microphone and speaker to maximum, and speak in front of the camera to see if there is any sound.
a. microphone: go to the camera live view page in the Tapo app, and tap the microphone icon to adjust the volume.
b. speaker: go to the camera's Talk or Two-way audio feature on the live view page, the volume setting is on the top right side of the feature card.
2. Make sure that there are no obstructions covering the microphone and speaker on the camera.
3. Ensure the camera is positioned to allow clear and unobstructed sound reception.
4. Do not set your phone in silent mode, and increase the media volume for a try.
Best Regards
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@Solla-topee hi. nothing makes any difference. when the mic is turned up, the static "clicks" and sounds just get more clear. all is good with the camera placement, and the mic is not covered up.
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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I'm also having the same problem if you could send the updated firmware to my camera.
Thanks,
Sebas
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Hi,
1. Your camera is not updated to the latest firmware(v1.1.2), please try to update the firmware via the Tapo app and check if it helps.
How to update the firmware of the Tapo devices on the Tapo App
2. Your camera is different from the original post, it's recommended to start a new thread here to post your issue if it persists, and we suggest removing the camera's MAC address in the post. You can send me(@Solla-topee) the camera's MAC address via a private message.
3. Please send me a video showing the audio issue for further analysis if the problem remains after the firmware update. You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me the link via a private message.
Best Regards
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