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Deco M4 not getting WAN ip address

ARGamingPK1

2024-07-11 13:11:27

Posts: 117

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Registered: 2023-12-03

Deco M4 not getting WAN ip address

2024-07-11 13:11:27

Model: Deco M4

Hardware Version: V2

Firmware Version: 1.7.0

I'm using Deco M4 (v2) beta firmware 1.7.0 but the problem is that when i reboot main deco so the WAN ip address take time to obtain and also i tried static ip address but until the port (53) not coming back online so i can't able to access internet connection and also i tried to change WAN port and changing MTU but nothing work for me and also i tried Google DNS and Cloudflare DNS. Can you help? Screenshot attached for reference.

2 Reply

David-TP

2024-07-12 02:51:14

Posts: 12299

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Registered: 2020-04-14

Re:Deco M4 not getting WAN ip address

2024-07-12 02:51:14

@ARGamingPK1

Hi, Nice to see you again, and Thank you for the message.

The support ticket has been forwarded to the senior engineer for further assistance. Please check the email later for more suggestions.

By the way, May I know who is your internet service provider?
Can you reply the email with the MAC address of your main Deco M4 as well as the TP-Link email ID for the Deco APP?

Thank you very much and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

ARGamingPK1

LV3

2024-07-12 09:39:42

Posts: 117

Helpful: 46

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Registered: 2023-12-03

Re:Deco M4 not getting WAN ip address

2024-07-12 09:39:42

@David-TP My internet service provider is (Transworld Home) and my email address of TP-LINK Deco App is argamingpakistan@gmail.com

and my main Deco MAC address is in the screenshot below. Currently i'm using Access Point Mode.

Deco M4 not getting WAN ip address

Deco M4 not getting WAN ip address

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