Tapo C500 sound silent or crackling noises

Tapo C500 sound silent or crackling noises

Tapo C500 sound silent or crackling noises
Tapo C500 sound silent or crackling noises
2024-07-17 07:48:55 - last edited 2024-08-07 07:42:46
Model: Tapo C500  
Hardware Version: V1
Firmware Version: 1.1.4

I purchased a C500 around six months ago as we've been having issues with a neighbour. This used to pick up noises and sound/conversations on our drive etc. This has now stopped working and we only get intermittent cracking. Everything is up to date firmware wise etc. How do we troubleshoot? This is the same for both recordings and live viewings.

 

 

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#1
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1 Accepted Solution
Re:Tapo C500 sound silent or crackling noises-Solution
2024-08-07 07:42:43 - last edited 2024-08-07 07:42:46

A new firmware for Tapo C500 V1 is coming soon, bringing several performance improvements including camera audio and image quality. Community users are invited to get early access to this new firmware before the official release. 

 

Click to find out more: Enhanced Performance Firmware for Tapo C500/TC40

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#7
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Re:Tapo C500 sound silent or crackling noises
2024-07-18 08:07:42

  @Flubbs 

 

Do you have any videos? Please post a cloud drive or YouTube link here or send it to me via private message. 

 

Please also provide the camera's Mac address to me via PM.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Tapo C500 sound silent or crackling noises
2024-07-18 08:43:13

  @Wayne-TP I have sent you details in a private message. Thanks. 

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#3
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Re:Tapo C500 sound silent or crackling noises
2024-08-06 00:27:07

  @Flubbs welcome to the club. We all have this issue recently and they arent help

Flubbs wrote

I purchased a C500 around six months ago as we've been having issues with a neighbour. This used to pick up noises and sound/conversations on our drive etc. This has now stopped working and we only get intermittent cracking. Everything is up to date firmware wise etc. How do we troubleshoot? This is the same for both recordings and live viewings.

 

 

ing. 

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#4
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Re:Tapo C500 sound silent or crackling noises
2024-08-06 06:55:29

  @-NotImpressed- you're right, I sent the information off the day I was asked and not heard a thing since! 

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#5
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Re:Tapo C500 sound silent or crackling noises
2024-08-07 07:38:42

  @-NotImpressed- No message from you so far. 

 

@Flubbs  A beta firmware with relevant modifications was sent to your device two weeks ago. You may want to check the new message in the user center.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#6
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Re:Tapo C500 sound silent or crackling noises-Solution
2024-08-07 07:42:43 - last edited 2024-08-07 07:42:46

A new firmware for Tapo C500 V1 is coming soon, bringing several performance improvements including camera audio and image quality. Community users are invited to get early access to this new firmware before the official release. 

 

Click to find out more: Enhanced Performance Firmware for Tapo C500/TC40

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#7
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Re:Tapo C500 sound silent or crackling noises
2024-08-08 20:30:13
Yea, and that was when i lost audio....
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#8
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