Deco XE5300 all of a sudden won't connect to Internet

Deco XE5300 all of a sudden won't connect to Internet

Deco XE5300 all of a sudden won't connect to Internet
Deco XE5300 all of a sudden won't connect to Internet
2024-07-17 20:06:21 - last edited 2024-07-22 08:11:50
Model: Deco XE75  
Hardware Version: V1
Firmware Version: Deco XE75(US)_V1_1.4.0 Build 20240418

I've had a 3-node Deco XE5300 set for about a year, and it's worked fine until yesterday.  In the middle of the day my Internet went out -- i.e. the wifi network was still up, but I no longer had Internet access.

 

My Internet service is through Xfinity, and I have a Netgear CM1000 cable modem.  My cable connection is working fine -- if I connect a computer directly to the modem, I do have Internet.  In addition, I went out and bought a new wifi router (a TP-Link Archer AX20), and that also works fine when connected to the cable modem.  So it seems to be a problem with my Deco unit(s).

 

In addition to the above, I've tried the following:

 

  • I turned off all the Deco nodes and reset one of them by holding the reset button on the bottom.  Then I connected that to power and the cable model and set it up again from scratch.  This didn't work -- the wifi network is available but there is no Internet connectivity.  I didn't use the mesh portion for this, only one node connected directly to the cable modem, to rule out problems with the mesh.
  • I've rebooted the cable modem multiple times in case it's hanging onto the MAC address of the last device that was connected.  That doesn't help.
  • I updated the firmware on the Deco node I was testing to the latest (1.4.0 Build 20240418), but that didn't help either.

 

I would love help as I'm pretty stumped at this point.

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#1
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1 Accepted Solution
Re:Deco XE5300 all of a sudden won't connect to Internet-Solution
2024-07-19 20:28:52 - last edited 2024-07-22 08:11:50

 I fixed this. AFAICT it was the Ethernet cable that connects the modem to the main Deco -- somehow it went bad or was marginal. I replaced it and everything is working again.

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#3
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Re:Deco XE5300 all of a sudden won't connect to Internet
2024-07-18 03:29:16

  @Afty 

Hi, Thank you very much for the feedback.

Have you tried to set a different Deco XE5300 as the main Deco, and connect CM1000 to the middle Ethernet port(maybe)  in case the original Deco unit was broken?

Wait for your reply and best regards.

 

 

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#2
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Re:Deco XE5300 all of a sudden won't connect to Internet-Solution
2024-07-19 20:28:52 - last edited 2024-07-22 08:11:50

 I fixed this. AFAICT it was the Ethernet cable that connects the modem to the main Deco -- somehow it went bad or was marginal. I replaced it and everything is working again.

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#3
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Re:Deco XE5300 all of a sudden won't connect to Internet
2024-07-20 00:39:21

  @Afty 

 

i dont think you can install xe75 firmware on the 5300, that may be the issue.

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#4
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