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XE5300/XE75 suddenly lost internet connection

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XE5300/XE75 suddenly lost internet connection

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XE5300/XE75 suddenly lost internet connection
XE5300/XE75 suddenly lost internet connection
2024-08-02 15:39:26
Tags: #Network Connectivity #Installation
Model: Deco XE75  
Hardware Version:
Firmware Version: US/1.6

My Deco Mesh XE5300 (3 units) suddenly lost internet connection at middle night on 7/31. Tried to reset with new name then turned to intermittent.

Confirmed ISP okay. Now have to use my old AC2600 for limited area.

Units:   XE5300 3 units from Costco

ISP:     Xfinity or Comcast

 

Please share your experience if you had same issue and resolved. Please let me know any other troubleshooting way. Thanks!

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Re:XE5300/XE75 suddenly lost internet connection
2024-08-05 06:24:28

  @AndySJ 

Hi

 

You could refer to the following link to troubleshoot:
https://community.tp-link.com/en/home/kb/detail/412552

 

Warm regards

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Re:XE5300/XE75 suddenly lost internet connection
2024-08-05 17:00:51

The connection issue was resolved with DISABLE wired backhaul from switch to 2 satelite units.

 

The wired backhaul was set at day one. For same reason, the Deco system suddenly malfunction at middlenight of 7/31.

Tried everything from modem to switch to multiple reboot and reset of Deco.

 

So far, the system works fine for 2 days. The drawback is connection speed is 1/3 or less with far site unit.

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